Laleshka Francela Montalvan Juarez
Reseda,CA
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Overview
6
6
years of professional experience
Work History
Technical Support Customer Service Advisor
WCNHelp
Leon, Nicaragua
01.2022 - 06.2024
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Developed relationships with customers through proactive follow-up on orders.
- Processed payments accurately according to company policies and procedures.
- Assisted customers with product selection, order placement, billing questions, and returns.
Area Operator
Yazaki (Nicaragua)
Leon, Nicaragua
10.2020 - 12.2022
- Conducted safety inspections to ensure compliance with regulations.
- Ensured accurate and timely completion of all production paperwork.
- Coordinated activities between different shifts to maximize output.
- Monitored product quality throughout production process.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
Customer Service Cashier
El Mundo de Cristal (Nicaragua)
Leon, Nicaragua
01.2018 - 06.2020
- Answered customer inquiries and resolved customer issues in a timely manner.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Education
GED -
INATEC
Leon Nicaragua12-2015
GED -
MEPROC
Leon Nicaragua12-2015
High School Diploma -
Nuestra Senora Del Pilar De Saragoza
Leon Nicaragua12-2014
High School Diploma -
Ermita De Dolores
Leon Nicaragua12-2006
Skills
- Call Center Operations
- Customer service excellence
- Customer Relations
- Payment Processing
Affiliations
- Watch Movies
- Outdoor Activities
- Dancing
Languages
Spanish
Professional
Timeline
Technical Support Customer Service Advisor
WCNHelp
01.2022 - 06.2024
Area Operator
Yazaki (Nicaragua)
10.2020 - 12.2022
Customer Service Cashier
El Mundo de Cristal (Nicaragua)
01.2018 - 06.2020
GED -
INATEC
GED -
MEPROC
High School Diploma -
Nuestra Senora Del Pilar De Saragoza
High School Diploma -
Ermita De Dolores
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