Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA AKRIDGE

Monroe,GA

Summary

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Wayfair
10.2024 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests for products, services, and company information.
  • Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiate solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Address customer inquiries to ensure satisfaction and foster positive service experience.

Event Planner & Designer

Lavish By Lei
01.2006 - Current
  • Coordinate schedules and timelines for events.
  • Confer with event staff at event site to coordinate details.
  • Coordinate with participating vendors during event planning.
  • Utilize project management skills to keep events on track while meeting deadlines and staying within budget parameters.
  • Manage logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Manage event logistics and operations.
  • Manage budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
  • Brainstorm and implement creative event concepts and themes.
  • Train and supervise event staff to complete tasks on time.
  • Correspond with clients to answer questions and resolve issues.
  • Present creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.

Patient Account Representative

Newton Medical Hospital
08.2006 - 04.2014
  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Prepared reports detailing billing actions, flags, and other key information.
  • Responded to patient, family, and external payer inquiries.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.

Education

Christian Counseling

Atlanta Christian College
Atlanta, Ga

Associate of Science - Psychology

Georgia Perimeter College
Atlanta, Ga
05-2005

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Conflict resolution
  • Client relations
  • Building rapport
  • Coordination
  • Call center operations

Timeline

Customer Service Representative

Wayfair
10.2024 - Current

Patient Account Representative

Newton Medical Hospital
08.2006 - 04.2014

Event Planner & Designer

Lavish By Lei
01.2006 - Current

Christian Counseling

Atlanta Christian College

Associate of Science - Psychology

Georgia Perimeter College

Similar Profiles

CREATE PROFILE
LISA AKRIDGE