Lalisha Lindsey
Summary
Hospitality leader with a proven track record at Joe Wheeler State Park, enhancing guest experiences.. Expert in hospitality service and problem-solving, resulting in long term guest retention. Skilled in relationship building and staff supervision, consistently exceeding guest and employer expectations. I am proud to call myself a Joe Wheeler State Park Ambassador. I hope that my record of service will allow consideration for the Sales Manager position.
Overview
22
22
years of professional experience
Work History
Front Desk Agent/Front Desk Manager
Joe Wheeler State Park
09.2018 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Assisted in Banquets & Events by setting up & serving when needed on several occasions.
- Planned & Executed Patio Parties. Booked entertainment, worked with other departments to provide food & alcohol.
- Managed each patio party to provide customer service and resolve any problems if they occurred.
Office Manager
H&R Block
07.2015 - 09.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Scheduled, planned & executed Job Fairs year round. Talking to hundreds of people about what H&R Block had to offer as an employee & as a tax service.
- Worked a successful business to business partnership with local business to promote & support businesses.
Radio Advertising Sales
Big River Broadcasting
07.2014 - 07.2015
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Planned, scheduled & executed on-site live radio promotions. Worked closely with on-air personalities and businesses to assure each promotion was a success.
- Formed relationships with clients to determine the correct radio advertising.
- Compose & produce radio advertising spots to drive business for clients.
Customer Service Manager
Walmart
03.2002 - 09.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Children's Miracle Network team member. Planning, scheduling & executing parking lot carnivals, business to business partnerships & in house fundraising to achieve fundraising goals each year.
- Worked with WalMart stores across the country to assist displaced Hurricane Katrina associates to reunite with their family member.
Concessions Manager
Cullman High School Band Boosters
08.2004 - 11.2010
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Coordinated efficient staffing schedules to ensure adequate coverage during peak event hours.
- In 2006. I negotiated with the local Chick-fila location to provide & sell chicken sandwiches at home games, resulting in the highest sales in decades
Skills
- Guest Services
- Problem-solving skills
- Guest Relations
- Hospitality service expertise
- Front Desk Management
- Sales expertise
- Tourism Knowledge
- Effective Planning
- Guest accommodations
- Word Processing
- Marketing
- Customer Service Management
- Teamwork and Collaboration
- Relationship Building
- Staff Supervision
- Event Coordination
- Attention to Detail
Timeline
Front Desk Agent/Front Desk Manager
Joe Wheeler State Park
09.2018 - Current
Office Manager
H&R Block
07.2015 - 09.2018
Radio Advertising Sales
Big River Broadcasting
07.2014 - 07.2015
Concessions Manager
Cullman High School Band Boosters
08.2004 - 11.2010
Customer Service Manager
Walmart
03.2002 - 09.2011
Similar Profiles
Kyle KENNEDYKyle KENNEDY
Substation Engineer at Joe Wheeler EMCSubstation Engineer at Joe Wheeler EMC
EMMA BRADYEMMA BRADY
Youth Conservation Corps (YCC) crewmember at York River State Park, Sky Meadows State Park, and Grayson Highlands State ParkYouth Conservation Corps (YCC) crewmember at York River State Park, Sky Meadows State Park, and Grayson Highlands State Park
Brittany PeraltaBrittany Peralta
Sales Advisor at Joe Rizza Ford Orland ParkSales Advisor at Joe Rizza Ford Orland Park
Jessica TyrochJessica Tyroch
Front Desk Lead/Operations Manager at Homewood Suites by Hilton NW at Beltway 8Front Desk Lead/Operations Manager at Homewood Suites by Hilton NW at Beltway 8
Chiel SolomonoffChiel Solomonoff
Front Desk Supervisor at Holiday Inn LansdaleFront Desk Supervisor at Holiday Inn Lansdale