Lalit Kumar Joshi
Woodbridge,NJ
Overview
22
22
years of professional experience
Work History
SALESFORCE ANALYST - Quality Assurance
Tata Consultancy Ltd.
01.2022 - 02.2025
- Currently working for IGM Financial Canada client in the Insurance domain as Salesforce QA
- Responsible for IG Marketing Splash Integration, KYC, Digital Signing Portal, Secured File Exchange, Corporate account with Salesforce project
- Worked in the Wealth Management domain with CIBC Canada client as Onshore Salesforce QA
- Performing Salesforce system integration, E2E testing, and UAT testing
- Managing and mentoring the offshore QA team in day-to-day testing activities such as Test Case writing, Test Execution, Defect reporting, and Client call handling
- Coordinating with different stakeholders (ETL, BA, Scrum master, and Automation team) to understand business and functional requirements to perform integration, E2E testing, and UAT testing
- Proficiency in admin tasks: like creating Profiles, Users, and Permission sets
- Good knowledge of Security and Sharing rules and securities at object, field, and record levels for different Users at different levels of an organization
- Created & maintained various profiles, Permission Set and Permission Set Groups, and its assignment as per business requirement
- Ability to write SOQL queries across multiple objects within the SFDC database using Workbench and Developer Console
- Working on various Salesforce standard and Custom objects like Accounts, Contacts, Campaigns, Prospects, Bankers, Branch Unit, Branch Unit Business Members, and Opportunities
- Experienced in using Postman for API testing to validate integration points, including sending API requests, verifying responses, automating workflows, and troubleshooting issues to ensure smooth communication between systems
SOFTWARE TEST ANALYST
SaskTel
03.2020 - 08.2021
- Responsible for Salesforce application testing for the BTE (Business Tools Evolution) project, focusing on the end-to-end Lead to Quote journey
- Test activity involved requirement analysis, Test case creation, Test execution, defect reporting, Test documentation, and Test delivery sprint-wise
- Salesforce product configuration and comparison
- Salesforce end-to-end Quote to Cash Journey for Salesforce CRM project
- Worked with Salesforce standard and custom objects such as Accounts, Contacts, Leads, and Opportunities
- Responsible for migration activity and system integration (full retirement of the insight CRM tools)
- Using Postman to send requests (GET, POST, PUT, DELETE, PATCH) and validate API integration points, ensuring accurate responses
- Understanding of CI/CD pipelines in Azure DevOps and involved in deployment and testing activity
- Created and managed QA work items in Azure DevOps, including test case, bugs, and tasks, prioritization, and timely assignment for smooth execution
- Monitored testing progress using Azure DevOps dashboards and reports, ensuring test completion within deadlines and alignment with project timelines
- Collaborate with stakeholders (developers, product owners, and business analysts) to understand requirements and define test plans
- Using HP-ALM for Test management, SharePoint, and Oracle database for data validation testing
- Perform manual testing (functional, regression, exploratory) for various Azure DevOps pipelines and environments
- Contract
SOFTWARE TECH LEAD
Atos Global Services
01.2015 - 01.2019
- Led E2E delivery for Salesforce objects (Accounts, Contacts, Leads, Opportunities, Campaigns, Reports, Dashboards) with a focus on API testing using Postman
- Managed Agile Scrum processes, including Sprint planning, daily stand-ups, demos, and retrospectives, incorporating API testing into each phase
- Conducted API testing for Salesforce Lightning CRM to validate data integration, workflows, and business logic
- Performed extensive API testing for the Salesforce Lead-to-Cash journey using Postman to ensure data flow and system integrity
- Collaborated in client walkthroughs to address API integration and design gaps in HLD
- Worked in HealthCare domain with Philips healthcare US client as QA Lead
- Led a healthcare project for Philips, testing Salesforce Health Cloud functionalities such as Patient Profiles, Care Plans, and Health Timelines to ensure seamless patient data management and care coordination.
- Responsibilities included validating data integration, testing workflows for care team collaboration, conducting end-to-end testing of custom features, resolving defects, and optimizing processes to enhance user experience
SOFTWARE TEAM LEAD
Accenture
02.2013 - 12.2014
- Analyzing requirements and functional documents, identifying scenarios, designing test cases, executing test cases in various phases, maintaining regression pack, managing the test cases in the Quality center, tracking defects, queries, and all other required deliverables for Barclays- Single User Account project
- Coordinated test team efforts across multiple components, guided and supported the team for test execution
- Communicated defects to the group account manager and coordinated with the development, Solution designer, and Testing team to implement the hotfixes
- Communicated and followed up with various technical teams for the resolution of issues and sent daily status reports to the client and company executives
- Assisted senior management with resource capacity planning, test resource interviews, and onboarding
SENIOR TECHNICAL ASSOCIATE
TechMahindra
08.2005 - 02.2013
- Responsible for the project transition activities and coordination with the onshore/offshore team for T-Mobile (Sprint) USA
- Ensure compatibility and seamless functioning of new systems with existing infrastructure
- Collaborate with vendors and technology teams to implement solutions
- Resolve conflicts and manage changes impacting integration activities for T-Mobile system (Sprint) USA
- Resolved errors regarding all reconciliation cases, and any correction-related issues, provided weekly CDR stats to respective team and dealer groups, handled procedures and packages for invoice generation
- Monitored Bridge queue and managed incidents and service requests regularly from end users
- Provided 24x7 on-call L1, L2, L3 support on service tickets, defect identification, and fixing them to continue business operations to make sure issues are resolved under the SLA timeline
- Coordinated with other support functions within TechMahindra for database backup, file system backups to ensure uninterrupted working
SYSTEM SUPPORT ENGINEER
Reliance Infocomm
03.2003 - 04.2005
- Performed billing operations and was involved in error management, billing, and rating the CDRs, revoking the CDR and rating the bill run, Invalidated erroneous CDRs and re-rating them
- Generated ad-hoc reports from the database, rating success reports, number of CDRs rejected while rating, handled pre- and post-bill activities
- Contract
Education
Master of Computer Management - undefined
Pune University
Pune 03.2000 - 7 2002
Advanced Diploma in Computer Application - undefined
NIIT
Indore 03.1998 - 3 2000
Bachelor of Science - undefined
Vikram University
Ujjain 03.1995 - 7 1997
Skills
Software testing
Salesforce e2e testing
API testing
UAT Integration
Mobile testing
Software application support analyst
Service management
Salesforce Lighting
Salesforce Classic
Product configuration Testing
Lead to quote journey
Proficient in API testing with Postman
Requirements analysis
Client interactions
Test planning
Test design
Test execution
Defect management
Reporting
Device testing
Understanding of SDLC/STLC Process
Data validation
Functional testing
Agile Scrum methodology
Sprint Planning
Product Backlog reviews
Sprint Backlog refinement
Daily Scrum meetings
Sprint-end client demos
Retrospectives
Prioritizing tasks
Functional testing (Regression testing, Retesting, Sanity testing, Smoke Testing)
Defect identification
QA Automation Engineer
Selenium with Java
Test automation frameworks
Basic knowledge of Selenium WebDriver
Selenium Grid
TestNG
Java
Object-oriented programming
Script development for automation
Learning Maven
Page Object Model (POM) design pattern
Familiar with Git
Web-based Software Application testing
Client-server-based Software Application testing
Manual testing
Functional testing on Salesforce Sales cloud
Testing tools (HP/Microfocus ALM, JIRA)
Workbench
Developer Console
Toad
Putty
Cute FTP
Edit Plus
Azure DevOps
Postman
Tortoise SVN
SQL Management Studio 2008
DocuSign
BPM
Salesforce Lightning
Salesforce Classic
Microsoft SharePoint 2010
Clarify
Remedy-BMC
ServiceNow
HP ALM
PARMA
RTC
Windows
MAC
Unix
Linux
Android
Personal Information
Visa Status: Canadian Citizen / TN Dependent
Professional Development
- ITIL V3 Foundation Certification, 04/18, AXELOS, Pune India
- Certified Salesforce Administrator, 07/23, Mississauga, Canada
- Career Enhancement, SaskPolytechnic, Regina, Canada, 12/19, 03/20
Timeline
SALESFORCE ANALYST - Quality Assurance
Tata Consultancy Ltd.
01.2022 - 02.2025
SOFTWARE TEST ANALYST
SaskTel
03.2020 - 08.2021
SOFTWARE TECH LEAD
Atos Global Services
01.2015 - 01.2019
SOFTWARE TEAM LEAD
Accenture
02.2013 - 12.2014
SENIOR TECHNICAL ASSOCIATE
TechMahindra
08.2005 - 02.2013
SYSTEM SUPPORT ENGINEER
Reliance Infocomm
03.2003 - 04.2005
Master of Computer Management - undefined
Pune University
03.2000 - 7 2002
Advanced Diploma in Computer Application - undefined
NIIT
03.1998 - 3 2000
Bachelor of Science - undefined
Vikram University
03.1995 - 7 1997