Open To Work
Lalit Punj
Santa Clara,CA
Summary
Dedicated Learning Ambassador with expertise in facilitating educational programs. Developed interactive learning activities that enhance student engagement and foster collaboration. Strong communication skills and adaptability in teaching methods effectively address diverse learner needs, driving improved outcomes through innovative strategies.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Learning Ambassador
Amazon
San Jose, CA
11.2023 - Current
- Facilitated learning sessions for new hires on operational procedures and safety protocols.
- Collaborated with teams to develop engaging training materials and resources.
- Assisted in onboarding processes, ensuring smooth integration for new employees.
- Supported continuous improvement initiatives by gathering feedback from training sessions.
Customer Care Representative
Capital One
San Jose, California
03.2023 - 10.2023
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Managed customer accounts using proprietary software and tools for efficiency.
- Assisted customers with product selection and account management processes.
- Contacted customers about potential service upgrades, new services and account changes.
- Prevented key account losses by researching discrepancies and correcting problems.
Assistant Manager of Operations
Capital Small Finance Bank
Bhanoki phagwara , PB
09.2021 - 10.2022
- Assisted in daily operations and workflow management at a small finance institution.
- Coordinated team schedules to ensure efficient customer service and support.
- Managed customer inquiries and resolved issues to enhance client satisfaction.
- Collaborated with departments to streamline processes and improve operational efficiency.
- Trained new employees on bank policies and operational procedures effectively.
- Monitored inventory of supplies and ordered materials for operations.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Developed and maintained effective relationships with internal departments and external stakeholders.
Education
BBA - Operations Management
PUNJAB TECHNICAL UNIVERSITY
Jalandhar , PB 09.2010 - 08.2013
Skills
- Curriculum development
- Learning management systems
- Employee training
- Onboarding processes
- Performance assessment
- Learning resource selection
- Client engagement strategies
- Educational program promotion
- Workflow optimization
- Problem solving
- Conflict resolution
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$25/hr - $1000/hrTimeline
Learning Ambassador
Amazon
11.2023 - Current
Customer Care Representative
Capital One
03.2023 - 10.2023
Assistant Manager of Operations
Capital Small Finance Bank
09.2021 - 10.2022
BBA - Operations Management
PUNJAB TECHNICAL UNIVERSITY
09.2010 - 08.2013