Lalita Parasram
South Plainfield,NJ
Summary
- PERSONAL SUMMARY Hard-working and determined mindset with a focus on creating a professional environment that will benefit people of any age race gender religion and belief. Capabilities are as follows:
- Able to evaluate and address individual needs and concerns.
- Review complaints and claims from residents and help build satisfactory resolutions.
- Strong capabilities to identify when more information is needed and the ability to request specific documentation for the determination of a complaint.
- Belief that all humans are created equally and deserve equal opportunities in the workplace.
- Investigate, evaluate, and correct problems or situations that require special action such as billing errors in the rental statement.
- Corresponded and wrote assessment reports. Applied knowledge of federal discrimination laws in housing. Review and respond to the American Disabilities Act (ADA) request for accommodations and determine the urgency of the situation to request in the correct time frame as prescribed by policy in the fair housing law.
Overview
17
17
years of professional experience
Work History
Resident Services Coordinator
Reliant Realty Services, LLC
11.2020 - Current
- Hours per week)
- Identify the strengths of residents for asset-building and personal development as well as their needs for supportive services
- Applies analytical and evaluative techniques to the resolution of problems/issues received from residents regarding their apartments
- Listen to resident complaints and find solutions that will benefit them
- Research, identify, and link residents with resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance
- SSI, Medicare, food stamps, prescription drug assistance, senior services, and all pertinent services that would benefit our residents
- Establish relationship, maintain, and follow up with community service providers
- Work closely with Property Management staff and onsite service providers to identify specific supportive needs as related to lease violations and household housing stability
- In addition, follow up and update supervisors on the outcome of any referrals provided to the Resident Services Coordinator
- Compile information and eligibility requirements for neighborhood and City-wide resources
- Organize community resource displays with information and applications
- Organize onsite community-building events
Supervisor
Optical Palace
Irvington, New Jersey
08.2008 - 03.2022
- Hours per week)
- Insurance verification and provided the best sales options for patients
- Billing insurance claims, Data entry
- Scheduled and confirmed patient’s appointment
- Maintenance of patients’ medical records and filing
- Ordering supplies, making decisions, training new employees
- Ensure that the work group operates and maximum efficiency
- Supervised job performances for five staff members
Director of Social Services/Assistant Administrator
Iselin Adult Day Care Center
Iselin, NJ
01.2018 - 08.2021
- Interviewing participants and families for evaluation of needs and problems, providing or arranging counseling, referring, or developing support groups and educational programs, arranging and/ or providing crisis interventions, and providing families with outreach assistance
- Evaluate participant needs and then create and execute a plan to meet their needs
- Assisted in scheduling Doctor Appointments and finding the right specialist for participants as needed
- Assisted participants and families in obtaining concrete services such as Food (food pantry and food stamp), housing, clothing, rental and energy assistance, legal services, homecare, PPP program, and wireless phone
- Documented initial assessments, care plans, interventions, and quarterly reviews, and coordinated discharge plans with the interdisciplinary team and with other community partners
- Maintain client's medical records and files
- Maintained an active relationship with community referral resources and area hospitals
- Maintained a successful working relationship with HMOs
- Familiarize with eligibility criteria for HMO coverage since its inception in July 2011, currently implemented in Adult Day Care programs
- Respond to participant inquiries
- Resolve participant issues
- Completed Prior Authorization request for Adult Medical Day Care Services for participant
- Conducted tours for visitors and prospective participants
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Conduct Staff meetings
- Manage center spending
- Resolving any administrative problems
- Preparing Bi-weekly payroll
- Oversee the daily center operation in the absence of the administrator
Newark, Extended Care Facility
Newark, NJ
09.2012 - 05.2014
- Hours per week)
- Completed new admission intakes
- Completed readmission assessments
- Filled out Social Security Card and Housing application for patients, wireless phone application
Receptionist
Bismark Construction Corporation
Newark, NJ
10.2006 - 11.2007
- Hours per week)
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms, and brochures)
- Provide basic and accurate information in person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Order front office supplies and keep an inventory of stock
- Update calendars and schedule meetings
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Education
Social Worker Certificate Pursuant to N.J.S.A. 45:15BB-6 -
01.2016
Bachelor of Social Work (BSW) degree -
Rutgers University
01.2014
AS Degree - Business Administration
Essex County College
01.2008
J.A -
Barringer High School
01.2005
4. -
Timeline
Resident Services Coordinator
Reliant Realty Services, LLC
11.2020 - Current
Director of Social Services/Assistant Administrator
Iselin Adult Day Care Center
01.2018 - 08.2021
Newark, Extended Care Facility
09.2012 - 05.2014
Supervisor
Optical Palace
08.2008 - 03.2022
Receptionist
Bismark Construction Corporation
10.2006 - 11.2007
Social Worker Certificate Pursuant to N.J.S.A. 45:15BB-6 -
Bachelor of Social Work (BSW) degree -
Rutgers University
AS Degree - Business Administration
Essex County College
J.A -
Barringer High School
4. -
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