LALITA PLOSHCHYNSKA
Queens,NY
Summary
Friendly and courteous customer support professional with many years of experience in wide array of industries. Bilingual in Russian and Ukrainian. Diligent, polite, flexible, detail oriented, with positive attitude and excellent verbal and written communication skills. Experienced in project management, proficient in utilizing various software tools
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program enrollment specialist/Coordinator's Assistant
05.2023 - Current
- Assessed current trends to assist with decision making.
- Developed first-rate training programs.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Crew Office Manager
Princess Cruises
01.2020 - 04.2023
- work with registration, storage and processing of documents of employees
- on board assistance in solving various financial, personal and informational problems of employees
- make travel arrangements for employees
- experienced in the launch of an all‑new Discovery Princess ship in early 2022
- oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- reviewed files and records to obtain information and respond to requests.
Logistics Coordinator
Millhouse Logistic
01.2021 - 07.2021
- collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- logged, processed and followed up on merchandise authorization shipments in databases.
- dispatched information to service providers to schedule freight movement.
- relayed information between drivers and recipients regarding ETA and potential delays.
- maintained and updated systems to drive communication with internal and external customers.
Scheduler
Century Medical & Dental Center
01.2018 - 11.2019
- registration of clients for an appointment with doctors
- medical insurances check
- maintaining a patient's medical records.
Costumer Service Representative
Credable LLC
01.2018 - 11.2019
- maintaining the customers base to which the company has provided credit
- filling out a document to obtain a loan
- calling customers to provide an information on credit debt
Intake Specialist
Kamara Medical Supplies
01.2018 - 11.2019
- sales and rental of medical post‑traumatic equipment
- checking health insurances to cover medical equipment
- calling customers to find out how they feel while using the equipment
- control and assistance to the company's couriers for the fastest delivery of goods
Customer Service Manager
SOCAR
03.2016 - 12.2017
- delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- maintained knowledge of company products and services to promptly resolve complaints and concerns.
- provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
Master’s - Business Administration and Management
Dragomanov National Pedagogical University
Kyiv,Ukraine09.2017
Bachelor’s - Cultural Studies
Ivan Franko Lviv National University
Lviv,Ukraine07.2017
Skills
- Teamwork and Collaboration
- Customer Relations
- Employee Development
- Verbal and Written Communication
- Complex Problem Solving
- Scheduling and Coordinating
- CRM and Office Management Software
Certification
June 2023-August 2023-Organizational Analysis/Stanford University
Oct 2019- STCW Security Awareness
Sep 2019-Marlins English Test
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Program enrollment specialist/Coordinator's Assistant
05.2023 - Current
Logistics Coordinator
Millhouse Logistic
01.2021 - 07.2021
Crew Office Manager
Princess Cruises
01.2020 - 04.2023
Scheduler
Century Medical & Dental Center
01.2018 - 11.2019
Costumer Service Representative
Credable LLC
01.2018 - 11.2019
Intake Specialist
Kamara Medical Supplies
01.2018 - 11.2019
Customer Service Manager
SOCAR
03.2016 - 12.2017
Master’s - Business Administration and Management
Dragomanov National Pedagogical University
Bachelor’s - Cultural Studies
Ivan Franko Lviv National University
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
Scott BackmanScott Backman
Delivery Driver at OntacDelivery Driver at Ontac