Summary
Overview
Work History
Skills
Websites
Timeline
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Lalitha Challa

Frisco,TX

Summary

Accomplished Technical Writer with a proven track record at Cloudely for clients like Liveramp and Equinix, enhancing user engagement and documentation quality through effective writing and collaborative efforts. Skilled in document formatting and editing, I've significantly improved self-service and security protocols, achieving a notable increase in user satisfaction.

Overview

13
13
years of professional experience

Work History

Technical Writer

Cloudely - Client Liveramp
06.2022 - 05.2024

  • Authored platform guides, workflows, and troubleshooting documentation, increasing user engagement by 35%.
    Created security documentation, reducing security-related support tickets by 25%.
    Developed data management guides, improving self-service task completion rates by 40%.
    Collaborated with customer success teams, achieving a 90% satisfaction rate in external issue resolution.
    Improved documentation accessibility, driving a 30% increase in viewership through analytics-based updates.

Technical Writer

Cloudely - Client Equinix
11.2018 - 05.2022
  • Produced technical documentation for Equinix digital services, reducing support queries by 30%.
  • Improved content accuracy and clarity, enhancing documentation quality metrics by 25%.
  • Streamlined documentation workflows, boosting user engagement and positive feedback by 35%.
  • Utilized analytics to optimize documentation performance, achieving a 20% increase in user satisfaction.
  • Delivered actionable content, increasing customer efficiency in managing infrastructure by 45%.

Technical Recruiter

Appsfusion
05.2014 - 10.2018
  • Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
  • Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
  • Sourced and selected applicants for technical positions within company.
  • Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
  • Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
  • Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
  • Conducted thorough candidate screening to ensure optimal fit for both clients and candidates, minimizing turnover rates.

Sales Manager

Princeton Review
01.2013 - 04.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Branch Manager

Manhattan Review
12.2010 - 12.2012
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Skills

  • Editing and proofreading
  • Effective writing
  • Document formatting
  • Instruction writing
  • Process documentation
  • Technical editing
  • Collaborative writing
  • Content development
  • Product specification
  • Documentation management
  • Workflow Analysis
  • Product features highlights

Timeline

Technical Writer

Cloudely - Client Liveramp
06.2022 - 05.2024

Technical Writer

Cloudely - Client Equinix
11.2018 - 05.2022

Technical Recruiter

Appsfusion
05.2014 - 10.2018

Sales Manager

Princeton Review
01.2013 - 04.2014

Branch Manager

Manhattan Review
12.2010 - 12.2012

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Lalitha Challa