Lalla Fall
Hallandale Beach,USA
Summary
Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives. Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Proactive professional with [Number] years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
First Service Residential
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
ASSOCIATE TEAM LEADER
Panera bread
12.2021 - Current
- Developed and presented reports to aid decision-making.
- Participated in team meetings, providing insights to improve operations.
- Coordinated with vendors to support timely delivery of materials.
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Separated cash, charge slips and coupons to balance drawers.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Identified training needs of the team members and conducted appropriate sessions to ensure maximum productivity.
- Resolved conflicts among team members in an efficient manner while maintaining a positive work environment.
Education
ASSOCIATE IN SCIENCE (A.S.) - INFORMATION SYSTEM TECHNOLOGY
Miami dade college
Miami, Dade12.2023
Skills
- Meeting Support
- Lean Manufacturing
- Customer Retention
- Operational Efficiency
- Credit Card Transaction Processing
- Team Relationships
- Staff Training
- Energetic And Outgoing
- Team Discipline
- Leading Employees
- Teamwork And Collaboration
- Verbal And Written Communication
- Customer service
- Time management
- Cash handling
- Listening skills
- Data entry
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- File organization
- Hospitality services
- Initiative-taking
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Front Desk Receptionist
First Service Residential
06.2023 - Current
ASSOCIATE TEAM LEADER
Panera bread
12.2021 - Current
ASSOCIATE IN SCIENCE (A.S.) - INFORMATION SYSTEM TECHNOLOGY
Miami dade college
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