Lallah Lemoine
Naples,FL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Banter By Piercing Pagoda
Estero, FL
06.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures
- Prepared detailed reports summarizing sales activity and other relevant information.
- Delegated assignments based on team strengths
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided piercings to customers in a safe and professional manner.
- Greeted customers, answered questions, and provided advice regarding ear piercing procedures.
- Developed positive relationships with customers to ensure repeat business opportunities.
Warehouse Manager
Bella Vie Real Estate
Naples, FL
05.2021 - 06.2022
- Ensured that all orders were accurately fulfilled in a timely manner.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Managed overall budgeting for warehouse operations including inventory margins and shipping costs
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Collaborated with other departments to coordinate replenishment activities as required.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Coordinated inventory, stocking and ordering.
- Entered information into system to update status reports.
Full Time Key Holder / MIT
Butterfly Beach
Marco Island, FL
09.2020 - 05.2021
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Replenished merchandise displays throughout the store as needed.
Assistant Store Manager
Lane Bryant
Naples, FL
10.2019 - 08.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed returns and exchanges according to company policy while providing excellent customer service.
- Assisted customers with product selection based on their individual needs.
- Participated in meetings with other managers to discuss strategies for increasing sales.
- Addressed customer inquiries via email or telephone in a professional manner.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Torrid
Naples, FL
05.2018 - 10.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed returns and exchanges according to company policy while providing excellent customer service.
- Assisted customers with product selection based on their individual needs.
- Participated in meetings with other managers to discuss strategies for increasing sales.
- Addressed customer inquiries via email or telephone in a professional manner.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Barista
Target
Naples, FL
05.2017 - 05.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
Seamstress Assistant
Catherine's Creations LLC
Naples, FL
08.2016 - 05.2017
- Assisted seamstress with measuring, cutting and marking fabric for garments.
- Operated sewing machines to stitch together garment parts as instructed by the seamstress.
- Monitored quality of garments during construction process to ensure accuracy of fit and design specifications.
- Organized and maintained materials, tools, supplies and other items used in production of garments.
- Maintained a clean work area by sweeping, mopping floors and wiping down surfaces regularly.
- Identified threads, needles, buttons, zippers and other notions required for each garment project.
- Assisted with fitting clients into garments to check for comfort level and proper fit.
- Provided assistance in packing orders ready for shipment or delivery as needed.
- Followed safety protocols while operating sewing machines and other equipment at all times.
Sales Associate
Lady Foot Locker
Naples, FL
12.2014 - 09.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
Education
High School Diploma -
Palmetto Ridge High School
Naples, FL06-2016
Skills
- Inventory Control
- Problem-Solving
- Time Management
- Customer experience
- Assignment Delegation
- Team Management
- Operations
- Strategic Merchandising
Timeline
Assistant Store Manager
Banter By Piercing Pagoda
06.2022 - Current
Warehouse Manager
Bella Vie Real Estate
05.2021 - 06.2022
Full Time Key Holder / MIT
Butterfly Beach
09.2020 - 05.2021
Assistant Store Manager
Lane Bryant
10.2019 - 08.2020
Assistant Store Manager
Torrid
05.2018 - 10.2019
Barista
Target
05.2017 - 05.2018
Seamstress Assistant
Catherine's Creations LLC
08.2016 - 05.2017
Sales Associate
Lady Foot Locker
12.2014 - 09.2015
High School Diploma -
Palmetto Ridge High School