Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lallah Lemoine

Naples,FL

Summary

Dynamic leader with a proven track record at Banter By Piercing Pagoda, adept in inventory control and fostering exceptional customer experiences. Leveraged fine jewelry expertise and strategic merchandising to significantly enhance team performance and operational efficiency. Excels in problem-solving and time management, ensuring high levels of customer satisfaction and repeat business.

Overview

10
10
years of professional experience

Work History

Store Manager

Banter By Piercing Pagoda
Naples, Florida
04.2024 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Greeted customers and provided excellent customer service.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Conducted regular meetings with project teams to discuss progress and set goals.
  • Developed and implemented inventory management system to ensure accurate tracking of jewelry store merchandise.

Assistant Store Manager

Banter By Piercing Pagoda
Estero, FL
06.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Oversaw daily cash handling procedures
  • Prepared detailed reports summarizing sales activity and other relevant information.
  • Delegated assignments based on team strengths
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided piercings to customers in a safe and professional manner.
  • Greeted customers, answered questions, and provided advice regarding ear piercing procedures.
  • Developed positive relationships with customers to ensure repeat business opportunities.

Warehouse Manager

Bella Jade Boutique
Naples, FL
05.2021 - 06.2022
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Managed overall budgeting for warehouse operations including inventory margins and shipping costs
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.
  • Developed and implemented effective inventory control systems.
  • Managed purchase orders with vendors to maintain optimal stock levels.
  • Collaborated with other departments to coordinate replenishment activities as required.
  • Identified obsolete or slow moving items for disposal or sale at discounted prices.
  • Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
  • Coordinated inventory, stocking and ordering.
  • Entered information into system to update status reports.

Full Time Key Holder / MIT

Butterfly Beach
Marco Island, FL
09.2020 - 05.2021
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Replenished merchandise displays throughout the store as needed.

Assistant Store Manager

Lane Bryant
Naples, FL
10.2019 - 08.2020
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed returns and exchanges according to company policy while providing excellent customer service.
  • Assisted customers with product selection based on their individual needs.
  • Participated in meetings with other managers to discuss strategies for increasing sales.
  • Addressed customer inquiries via email or telephone in a professional manner.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Store Manager

Torrid
Naples, FL
05.2018 - 10.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed returns and exchanges according to company policy while providing excellent customer service.
  • Assisted customers with product selection based on their individual needs.
  • Participated in meetings with other managers to discuss strategies for increasing sales.
  • Addressed customer inquiries via email or telephone in a professional manner.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Barista

Target
Naples, FL
05.2017 - 05.2018
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Ground beans for espresso shots according to individual customer specifications.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created promotional displays for advertising special events or promotions at the cafe.

Seamstress Assistant

Catherine's Creations LLC
Naples, FL
08.2016 - 05.2017
  • Assisted seamstress with measuring, cutting and marking fabric for garments.
  • Operated sewing machines to stitch together garment parts as instructed by the seamstress.
  • Monitored quality of garments during construction process to ensure accuracy of fit and design specifications.
  • Organized and maintained materials, tools, supplies and other items used in production of garments.
  • Maintained a clean work area by sweeping, mopping floors and wiping down surfaces regularly.
  • Identified threads, needles, buttons, zippers and other notions required for each garment project.
  • Assisted with fitting clients into garments to check for comfort level and proper fit.
  • Provided assistance in packing orders ready for shipment or delivery as needed.
  • Followed safety protocols while operating sewing machines and other equipment at all times.

Sales Associate

Lady Foot Locker
Naples, FL
12.2014 - 09.2015
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.

Education

High School Diploma -

Palmetto Ridge High School
Naples, FL
06-2016

Skills

  • Inventory Control
  • Problem-Solving
  • Time Management
  • Customer experience
  • Assignment Delegation
  • Team Management
  • Operations
  • Strategic Merchandising
  • Fine jewelry expertise
  • Training & Development

Timeline

Store Manager

Banter By Piercing Pagoda
04.2024 - Current

Assistant Store Manager

Banter By Piercing Pagoda
06.2022 - Current

Warehouse Manager

Bella Jade Boutique
05.2021 - 06.2022

Full Time Key Holder / MIT

Butterfly Beach
09.2020 - 05.2021

Assistant Store Manager

Lane Bryant
10.2019 - 08.2020

Assistant Store Manager

Torrid
05.2018 - 10.2019

Barista

Target
05.2017 - 05.2018

Seamstress Assistant

Catherine's Creations LLC
08.2016 - 05.2017

Sales Associate

Lady Foot Locker
12.2014 - 09.2015

High School Diploma -

Palmetto Ridge High School

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Lallah Lemoine