Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lalonda Young

Grand Rapids,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinical Nutrition Technician

Corewell Health
04.2023 - Current
  • Monitored food safety and sanitation standards in food service areas.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Detected disposition of spoiled food and other unusual conditions.
  • Developed and maintained accurate nutrition records and databases.

Nutrition Service Technician

Corewell Health
01.2023 - Current
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Owner/Operator

Team Marketing Management LLC
11.2019 - 01.2023
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Trained and motivated employees to perform daily business functions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Radiology Scheduling

Spectrum Health Hospital
03.2017 - 01.2019
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Answered phone calls and answered questions from patients and physician offices.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Maintained accurate patient records for proper tracking of patient history and treatment.

Call Center Team Lead

AMBS Call Center
02.2014 - 11.2016
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Oversaw team of agents focused on service calls.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.

Education

No Degree - Business Administration And Management

Grand Rapids Community College
Grand Rapids, MI
03.2008

High School Diploma -

East Kentwood High School
Grand Rapids, MI
05.2003

Skills

  • Food Preparation
  • Multitasking Abilities
  • Attention to Detail
  • Empathy and Compassion
  • Team Collaboration
  • Continuous Learning
  • Problem Solving
  • Quantity Estimation

Certification

  • Registered Notary Public Ceftified Loans & Bonds, State Of Michigan - 2022-Current
  • ServSafe Food Handler Certification, 2023- Current

References

Chad VanderHoff  

Manager, Operations at Corewell Health

Email: chad.vanderhoff@corewellhealth.org

Telephone: (616) 633-7804


Kya Taylor 

Advocate, Leadership of Iam Deeply Rooted

Email: coach.kya23@gmail.com

Telephone: (616) 634-0016



Timeline

Clinical Nutrition Technician

Corewell Health
04.2023 - Current

Nutrition Service Technician

Corewell Health
01.2023 - Current

Owner/Operator

Team Marketing Management LLC
11.2019 - 01.2023

Radiology Scheduling

Spectrum Health Hospital
03.2017 - 01.2019

Call Center Team Lead

AMBS Call Center
02.2014 - 11.2016

No Degree - Business Administration And Management

Grand Rapids Community College

High School Diploma -

East Kentwood High School

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