LALUNALYN ALAPAG-TORRES

• Place orders over phone using M3 Production and distribution ERP System.
• Tracks, follow-up orders / process refunds / returns.
• Serves customers by providing product and service information and resolving product and service problems.
• Answering product and service questions and suggesting information about other products and services.
• Creating customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying customer’s complaint, determining cause of problem, selecting and explaining best solution to solve problem, expediting correction or adjustment and following up to ensure resolution.
• Resolving issues and/or submitting escalations to management.
• Work closely with Management, Accounting, Warehouse Dept.
• Contributes to team effort by accomplishing related results as needed.

• Responsible for assisting customers with technical issues or questions relating to device hardware or software devices.
• Duties include taking phone calls from customers; managed over 60 customer calls per day.
• Helping customers diagnose technical issues over phone and speaking with them about installing hardware or software on their devices.
• Resolving accounts / password lockouts, App store media and purchases, process subscriptions and refunds.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Promoted efficiency among departments with prompt resolution of system issues.
• Responded promptly to incoming sales leads and requests for technical support.
• Translated complex technical issues into digestible language for non-technical users.
• Assisted with updating technical support best practices for use by team.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Documented support interactions for future reference.
• Monitored systems in operation and quickly troubleshoot errors.
• Used ticketing systems to manage and process support actions and requests.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Researched product and issue resolution tactics to address customer concerns.

POSCO International E&P Platform

• Familiarity with all Operational and Management procedures and policies and have solid understanding of equipment to be worked on and what is involved in maintenance activities such that planning can be effective
• CMMS data upload and maintenance rationalization as required with reference to manpower planning and equipment maintenance to minimize downtime / maximize production availability
• Ensuring CMMS data is correct for reservation of consumables and spares to ensure are available in timely manner for maintenance work planned and monitor shortfall in consumables or spares ASAP
• Closely coordinate with Onshore Planner for 1 4Day, 90 Day activities and prepare overall Annual planning issues
• Report directly to Maintenance Supervisor, Production supervisor and OIM, highlighting current status of all Safety Critical Equipment and any impending noncompliance issues
• Compiling Weekly & Monthly reports on equipment availability
• Reporting on relevant KPIs to ensure that agreed timelines are being met
• Closely liaise with Procurement & Contract Departments to schedule & coordinate Annual Lifting equipment replacement / recertification, PSV testing and recertification, Condition Monitoring services contracts, NDT, corrosion monitoring and painting contracts
• Ensure that all Preventative & Corrective Work Orders are accurately monitored & scheduled
• Produce detailed planning reports and highlight areas where required maintenance is falling behind and where spare parts procurement is delaying equipment reinstatement to service
• Ensure that all work planned will be organized to take into account the ultimate safety of all personnel & plant
• Know & Understand the Role as ('Muster Coordinator') in an emergency situation & in emergency exercises /drill”
• Duties Offshore Myanmar:
• Manage & Maintain the Onboard CMMS system with regards to Work Orders, Planned & Unplanned maintenance activities by close liaising with all Discipline Supervisors
• Ensure that all Maintenance data uploading, and maintenance outage rationalization as required, with reference to manpower planning and equipment maintenance to minimize downtime and maximize production availability
• In close cooperation with Warehouse & SHP Storeman, ensure that all CMMS data is correct for the reservation of consumables and spares in preparation for planned outages in a timely manner
• Closely coordinate with Onshore Planner for 14Day, 90Day activities and prepare / highlight overall Annual planning issues
• Scheduling and execution of work to safely deliver the 90-day plan activities will be the responsibility of the O&M team under the guidance of the Planner
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Proved successful working within tight deadlines and fast-paced atmosphere
• Used coordination and planning skills to achieve results according to schedule
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

• Maintain formal programme for work preparation, hazard mitigation, scheduling, equipment history recording and work close out, as part of maintenance management system
• Be aware of all Simops activities, where well engineering and field engineering activities are required to be coordinated with gas sales activities
• Highlight any scheduling conflicts caused by Simops variations within 14-day plan to the OIM.
• Highlight current status of all Safety Critical Equipment and any impending noncompliance issues
• Reporting on agreed KPIs to ensure that appropriate timelines are being met
• Closely liaise with Procurement & Contract Departments to schedule & coordinate Annual Lifting equipment replacement / recertification, PSV testing and recertification, Condition Monitoring services contracts, NDT, corrosion monitoring and painting contracts
• Ensure that all Preventative & Corrective Work Orders are accurately monitored & scheduled
• Maintenance System Technical Support:
• Provide technical assistance in retrieval and collation of technical information; population of provided project-specific maintenance build tools; and general support for highly technical areas such as Risk Based Inspection,
• Reliability Centered Maintenance, Asset and Work Register and Computerized Maintenance Management
• System (CMMS) set-up.
• Conducted research, gathered information from multiple sources and presented results

• Tasked to do maintenance planning, scheduling of preventive/ corrective maintenance and Routine
• Maintenance Work Orders for Shell Malampaya Philippines Project
• Prepare and monitor Maintenance “2-Year and 90-Day Integrated Activity Plan (IAP)”, “90-Day
• Maintenance Functional Plan”, Frozen 28-Day Maintenance Plan of 90-Day Maintenance Plan using SAP, Primavera 6.1 and Impress Application
• Participate on Integrated Activity Plan Meeting to ensure that Maintenance 90-Day IAP Plan has been properly integrated and discussed issues on priority and schedule clashes
• Facilitate Maintenance Functional Plan Meeting to properly inform Work Preparation Engineers, Maintenance Team Lead and Client Representatives on plan and priorities while highlighting previous KPI.
• Coordinate with Work Preparation Engineers to ensure that Maintenance Work Orders preparations are aligned with 90-Day Maintenance Plan
• Participate in Facility Status Reporting Meeting and provide updates on work preparation and plan execution of Safety Critical and Production Critical related Work Orders
• Coordinate with Integrated Activity Planning and other Functional Planners i.e. Engineering Planner, Operations Planner and Subsea Planner) to discuss and resolve schedule clashes
• Closely coordinate with QA Technical Interface with regards to status of “90-Day Procurement Lookaheads”
• Coordinate with Maintenance Team Lead (MTL), Scheduler and Offshore Installation Manager (OIM)to properly monitor site progress
• Prepare Maintenance Progress Reports highlighting Key Performance Indicators KPI, Reasons for Slipped/Incomplete Planned Work Orders, Fill-in Corrective Work Orders, Problem Areas, Completed and
• Lookaheads for Major Activities and Progress of Work Orders Preparation
• Adhering to Safety and Quality procedures within TSWP and SPEX.
• Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership
• Tracked maintenance activity using SAP, Primavera software to confirm compliance with industry requirements
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time

• TRAIN | EXXONMOBIL CHEMICAL ASIA PACIFIC
• Mainly involved in Quality Assurance Turnover of ITP and ITR to client.
• Coordinate with customers' representative on all quality matters especially Quality Control Turnover report at site
• Coordinate all quality site inspections through site QC inspectors.
• Monitor all handover documents to client versus actual progress at site.
• Coordinate with planning and scheduling department to ensure milestone dates are understood for each turnover area.
• Maintained excellent attendance record, consistently arriving to work on time
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

• Duties and Responsibilities:
• Lead Quality Assurance and Inspection Team
• Responsible in Turnover of Inspection Test Packs and Inspection Test Report to client
• Coordinate with customers' representative on all quality matters especially Quality Control Turnover report at site.
• Responsible in verification that quality related site activities that must be in accordance with applicable codes and standards.
• Participate in site internal/ external audits.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Delivered services to customer locations within specific timeframes
• Prepared variety of different written communications, reports and documents

• Lead surveillances and audits to verify implementation / compliance to established procedures, instructions and project specifications
• Document review of manufacturer's data reports (Production Data Book) and other pertinent documents required in the contract requisition for accuracy and completeness prior to submittal to client
• Perform vendor survey to subcontractors/suppliers to ensure that materials, equipment and services are procured from a qualified subcontractors/ suppliers
• Perform verification on corrective action/ response carried out by action parties on surveillance reports, audit reports, corrective action reports, preventive action reports and nonconformity reports.
• Produced and maintained technical documentation for project reference
• Met tight deadlines to satisfy client demands and project timelines
• Drafted technical documents such as Quality Assurance Procedures and Instructions.
• Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes
• Liaised between quality control and other departments and contractors, providing project updates and consultation

• Perform process planning work of higher complexity.
• Methodology Group – Prepare comprehensive Space Planning for structural modules to be built up/ set up.
• Liaise closely with the project management team in the preparation of all project reports, including but not limited to scheduling updates & analysis, progress evaluation/measurement reports and various internal/external reporting for management
• Assist project management in addressing issues and concerns pertaining to progress, scheduling and overall project execution.
• Coordinate, gather data and plan with construction heads/ superintendents on procedure and/or Build Method for all Structural Modules in said project.

Summary of Duties and Responsibilities:

Implement Project & Corporate in place Document Control Procedures on records safekeeping, issuance, retrieval and maintenance and provide administrative support to Production and Safety teams and to assist with operation of Quality Management System procedures. Set up all QMS documents and folders for new projects and manage administration side of QMS.

Primary tasks and responsibilities:

• Organize & archive documents, fulfill document retrieval requests, issuance & document control and maintain documents.
• Provided support for document controls and worked with contract documents.
• Coordinated document exchange between departments, contractors, suppliers and customers.
• Managed technical documentation flow of engineering, project management and construction activities.
• Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
• Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
• Evaluated current document processes, suggested methods for change and implemented successful improvements.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
• Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Established and managed document distribution matrix and document control register.
• Carefully reviewed all documents and reports for completeness and accuracy.
• Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
• Created project control documentation to support needs of important projects.
• Managed file archival and information retrievals.
• Established, improved and reinforced document management systems to handle current and expected requirements.
• Promoted efficient document processing by maintaining orderly and clean control room.
• Completed transmittal logs and stored in files for specified durations.
• Collaborated across departments and levels of management to gain consensus on procedural documentation.
• Transmitted documents, organized revisions and tracked changes.
• Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Created and implemented new process to reduce cycle time in approving design plans and engineering change requests.
• Released and updated drawings and specifications.
• Worked with internal staff to process documents and sent for closing.
• Prepared documents for projects in accordance with project manager, team or client specifications.
• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
• Converted documents from one application to another.
• Created data books in physical, digital and CD formats.
• Reviewed document management protocols and user activities against internal records policies and document management standards.
• Created and maintained user accounts and properly routed documents for approval and training.
• Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
• Uploaded company procedures and policies to EDMS, routing for approval and training.
• Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
• Assisted with document troubleshooting and recovery of corrupt documents and files.
• Managed training courses, setup and maintenance for document control systems.
• Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.