Lam Cao
Jersey City,NJ
Summary
I come from a restaurant heavy background. With this experience, I have decent communication skills, I am able to work with a team and take over as a leader in some cases, and overall, I am able to satisfy customer needs. I learn as I go along with what ever the task at hand is and sometimes it may take time, but at the end of it all, I become an effective player to my environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiter
Pho Binh Duong
Parsippany , NJ
04.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Waiter
Binh Duong Restaurant
Bloomfield , NJ
11.2018 - 12.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Inspected dishes and utensils for cleanliness.
Education
Certificate - HVAC
Lincoln Technical Institute - Union
Union, NJ07.2022
High School Diploma -
Henry Snyder High School
Jersey City, NJ06.2019
Skills
- Table Bussing
- Menu Memorization and Presentation
- Waiting Tables
- Order Accuracy and Delivery
- Warm and Friendly
- Food and Beverage Service
- Team Player
- Able to Lift 30 Pounds
- Guest Inquiries
- Tableside Service
- Guest Interaction
- Strategic Methods
- Customer Service
- Self-Motivated
- Teambuilding
- Responsible
Certification
Core, Type 1, Type 2 EPA
Languages
Vietnamese
Timeline
Waiter
Pho Binh Duong
04.2022 - Current
Waiter
Binh Duong Restaurant
11.2018 - 12.2021
Certificate - HVAC
Lincoln Technical Institute - Union
High School Diploma -
Henry Snyder High School
Core, Type 1, Type 2 EPA
Similar Profiles
TRONG TIN HOTRONG TIN HO
Assistant Director at BECAMEX BINH DUONG Football ClubAssistant Director at BECAMEX BINH DUONG Football Club
Duy Nguyen ThanhDuy Nguyen Thanh
Project coordinator at Duong NhatProject coordinator at Duong Nhat
Dang Thuy Tram DoDang Thuy Tram Do
Tax Preparer and Payroll Assistant at David Duong CompanyTax Preparer and Payroll Assistant at David Duong Company