Lam Cao
Jersey City,NJ
Summary
I come from a restaurant heavy background. With this experience, I have decent communication skills, I am able to work with a team and take over as a leader in some cases, and overall, I am able to satisfy customer needs. I learn as I go along with what ever the task at hand is and sometimes it may take time, but at the end of it all, I become an effective player to my environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiter
Pho Binh Duong
Parsippany, NJ
04.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Waiter
Binh Duong Restaurant
Bloomfield, NJ
11.2018 - 12.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Inspected dishes and utensils for cleanliness.
Education
Certificate - HVAC
Lincoln Technical Institute - Union
Union, NJ07.2022
High School Diploma -
Henry Snyder High School
Jersey City, NJ06.2019
Skills
- Table Bussing
- Menu Memorization and Presentation
- Waiting Tables
- Order Accuracy and Delivery
- Warm and Friendly
- Food and Beverage Service
- Team Player
- Able to Lift 30 Pounds
- Guest Inquiries
- Tableside Service
- Guest Interaction
- Strategic Methods
- Customer Service
- Self-Motivated
- Teambuilding
- Responsible
Certification
Core, Type 1, Type 2 EPA
Languages
Vietnamese
Timeline
Waiter
Pho Binh Duong
04.2022 - Current
Waiter
Binh Duong Restaurant
11.2018 - 12.2021
Certificate - HVAC
Lincoln Technical Institute - Union
High School Diploma -
Henry Snyder High School
Core, Type 1, Type 2 EPA
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