Lamé Hermanus
Newton,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cultural Care
01.2022 - 01.2024
- Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
- Created and maintained customer loyalty through excellent customer interactions.
- Engaged with customers to provide positive customer experience, by answering questions and resolving complex customer inquiries.
- Welcomed new customers and transferred warm leads to sales department.
- Participated in on-going training and development.
- Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Geluksdal Secondary School
South Africa 11.2019
Skills
- Proven record of productivity, quality, and integrity
- Able to communicate effectively with people of diverse cultural and business practices
- Work collaboratively to resolve problems, and motivate team members to achieve personal and organizational objectives
- Proficient in Microsoft Office (Excel, Word, PowerPoint & Access, Outlook), social media, Oral and Written Communication
- Detail-oriented and able to multi-task
- LiveChat Messaging
- Customer Relations
- Account Management
- Data Entry
Languages
Afrikaans
Timeline
Customer Service Representative
Cultural Care
01.2022 - 01.2024
High School Diploma -
Geluksdal Secondary School