Lama Ugiley
Stevenson Ranch,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
23
23
years of professional experience
Work History
Retail Sales Consultant
Natural Slimming Products
01.2009 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance
- Tracked down hard-to-find merchandise at diverse locations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- exemplary customer service skills.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided sales and customer service assistance
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Exceeded sales goals by utilizing exemplary customer service skills.
- Managed and established business accounts with individuals.
Sales Representative Team Leader
LAX Hilton
05.2006 - 01.2010
Sales Manager
Victoria Secret
01.2000 - 03.2006
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Education
BA Bachelors Degree - Business Administration And Management
University of Central Florida
Orlando, FL01.2004
Skills
- Referral Generation
- Till Counting
- Consultative Selling Techniques
- Google Spreadsheets
- Product Promotion
- Meeting Sales Goals
- Locating Merchandise
- Suggestive Selling
- Retail Metrics and Goals
- Exceeding Customer Expectations
- Welcoming Customers
- Merchandise Receiving and Handling
- Strategic Selling
- Product Demonstration
- Sales and Promotions
- Handling Customer Complaints
- Available Nights, Weekends and Holidays
- Flexible Hours
- Order Processing
- Customer Service
- Customer Satisfaction
- Retail Store Operations
- Positive Customer Engagement
- Maintaining Clean Work Areas
- Online Systems
- Purchase Needs Determination
- Purchase Packaging
- Merchandising
Language
Fluent in Arabic and English
Timeline
Retail Sales Consultant
Natural Slimming Products
01.2009 - Current
Sales Representative Team Leader
LAX Hilton
05.2006 - 01.2010
Sales Manager
Victoria Secret
01.2000 - 03.2006
BA Bachelors Degree - Business Administration And Management
University of Central Florida
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