Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lamacy Lindley

Summary

Extensive background in equipment and facilities maintenance, including electric, gas HAV, plumbing and refrigeration. Ability to trouble shoot and maintain high level of quality and productive customer service.

Overview

17
17
years of professional experience

Work History

Maintenance Manager

Optima Kierland
09.2020 - Current
  • Supervised employee performance, preventive maintenance, and safety.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.

Service Supervisor

Broadstone Scottsdale Quarter
02.2016 - 08.2020
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries- day to day maintenance.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities
  • Oversee Weekly and quarterly meeting with team and emergency preparedness.
  • Became and Elevate Cash for assisting with development of new hires.
  • Became a CAMT certified with future trainer involvement.

Maintenance D

IPA Management, Liv North
09.2014 - 09.2015
  • Operated varied hand and power tools to complete repairs including exterior appeal, service request, preventive maintenance.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety procedure ans stipulated by best practice, MSDS, SOP and company policies.
  • Coordinate property social gatherings for resident through social media.

Property Maintenance Manager

Mark-Taylor Properties, The Regents
06.2010 - 10.2011
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Maintenance Service Manager

Lincoln Property Company, The Traditions
08.2007 - 06.2010
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintain ongoing contract with all vendors to build strong relationship and referall base.
  • Set and maintained high standards, supervising crew of 5 service technicians.
  • AMA nominee for Supervisor of the Year.
  • Awarded Rookie of the Year within 6 months of employment.
  • Awarded Golden Medallion, Maintenance Supervisor of the Year, 2013.

Service Manager

PB Bell Property
01.2007 - 08.2007
  • Resolved customer complaints in professional and timely manner.
  • Organized all relationships and scheduled property vendors.
  • Developed and maintained positive relationships with customers to build rapport and trust on 258 units.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Met with customers to discuss service needs and offer available solutions.

Education

Chattahoochee Technical College
Marietta, GA
05.1994

Lithia Springs Comprehensive High School
Lithia Springs, GA
1993

Skills

  • Customer Service
  • Deadline Management
  • Employee Scheduling
  • Safety Protocols
  • Train Employees
  • Manage Contracts
  • Inventory Monitoring
  • Maintenance Planning
  • HVAC Universal Certified
  • Pool Maintenance Certification
  • CPO
  • Basic Electrical Courses

Timeline

Maintenance Manager

Optima Kierland
09.2020 - Current

Service Supervisor

Broadstone Scottsdale Quarter
02.2016 - 08.2020

Maintenance D

IPA Management, Liv North
09.2014 - 09.2015

Property Maintenance Manager

Mark-Taylor Properties, The Regents
06.2010 - 10.2011

Maintenance Service Manager

Lincoln Property Company, The Traditions
08.2007 - 06.2010

Service Manager

PB Bell Property
01.2007 - 08.2007

Chattahoochee Technical College

Lithia Springs Comprehensive High School

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Lamacy Lindley