LaMadeliene Gale
Desoto,TX
Summary
Customer-oriented Mixologist with experience in both restaurant and sales settings, driven to provide guests with exceptional service and genuine hospitality. Seeking to serve as an integral part within a progressive organization. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Dependable achiever committed to holding the highest ethical standards and maintaining a positive composure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mixologist
AT&T Stadium
Arlington, TX
09.2021 - Current
- Ensured the bar area was consistently neat and tidy.
- Provided exceptional customer service to enhance guest experiences.
- Resolved customer complaints or issues promptly and professionally.
- Managed opening, closing duties including setting up, breaking down the bar area.
Catering Events Lead Bartender
Pappadeaux Seafood Restaurant
Dallas, TX
02.2015 - 03.2020
- Resolved customer complaints quickly and professionally while maintaining positive attitude towards guests at all times.
- Attended monthly trainings on responsible alcohol service practices provided by state regulators.
- Trained new bartenders on proper pouring techniques and safety protocols.
- Effectively multitasked within fast-paced environment.
Direct Support Professional
Denton State Supported Living Center
Denton , TX
06.2012 - 12.2013
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Facilitated social interactions between participants and their peers in the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2026
Skills
- Ability to work in fast paced, high energy environments
- Team Oriented
- Positive and Professional demeanor
- Problem Solver
- Critical Thinker
- Customer Service Experience
- Proficient Mixologist
- Knowledgeable in Microsoft Word and Microsoft Excel
- TABC and Food Handlers Certifications
Affiliations
- Started a Catering Company with family, servicing the Dallas region
Certification
- TABC and Food Handlers Certification, renewed every two and four years
References
References available upon request.
Timeline
Mixologist
AT&T Stadium
09.2021 - Current
Catering Events Lead Bartender
Pappadeaux Seafood Restaurant
02.2015 - 03.2020
Direct Support Professional
Denton State Supported Living Center
06.2012 - 12.2013
Bachelor of Science - Business Administration And Management
University of Phoenix