Lamar Banks
Lewisville ,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Desktop Support Administrator
GDH Consulting Group
01.2023 - Current
- Diagnoses cause of PC and server hardware problems/failures and repairs/replace/adjusts faulty PC and server hardware components
- Follows established procedures to image and configure Windows workstations
- Provides in-person, by telephone, or remote technical support to users connected to company network or through VPN
- Performs basic account management such as resetting passwords, unlocking accounts, and modifying user groups
Desktop Support Technician
Pepsi
03.2021 - 11.2022
- Worked with various systems, software and peripherals
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
Help Desk Technician
Syncreon
04.2016 - 02.2021
- Configured hardware devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed tests of functionality, security and performance of different workstations and devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Perform device imaging
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configure laptops and desktops
Unloader
Walmart Distribution Center
02.2010 - 03.2016
- Handles and processes freight in a safe and correct manner through the facility to the Stores
- Loads, unloads, order fills, packs, and/or processes freight in an accurate and timely manner
- Tells management about unsafe working conditions, damaged products, or improper procedures in the facility
- Uses freight handling equipment in a safe and correct manner
- Maintains a clean work environment to ensure safety and compliance
- Complies with company policies, procedures, and standards of ethics and integrity
- Ensures freight quality and integrity
- Performs additional duties as assigned
Education
Associate of Business Administration -
Skills
Help Desk Support
User Support and Troubleshooting
Microsoft Windows and Office
Microsoft Active Directory
Support Ticket System Management
VPN Configurations
Diagnosis and Troubleshooting
Microsoft Azure
End-User Account Management
Software and Hardware Assistance
Certification
CompTIA A+
Timeline
Desktop Support Administrator
GDH Consulting Group
01.2023 - Current
Desktop Support Technician
Pepsi
03.2021 - 11.2022
Help Desk Technician
Syncreon
04.2016 - 02.2021
Unloader
Walmart Distribution Center
02.2010 - 03.2016
Associate of Business Administration -
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