Overview
Work History
Education
Skills
Certification
Projects
Volunteer
Timeline
Generic

Lamar Boucher, PMP

Dix Hills,NY

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Analyst

SAIC, Federal Aviation Administration
Queens, NY
02.2022 - Current
  • Developed project timelines, that revealed critical phases and identified facility needs for subtask supporting the New York Plants Engineering & Construction Center.
  • Provided activity reports that highlight all major work completed and program management support for meetings and conferences.
  • Monitored project progress and maintenance of travel records for FAA approval.
  • Improved program efficiency by 20%, in 6 months, reducing costs by $15,000.
  • Involved in creation and revisions of program business plans including driving scheduling and estimating efforts.
  • Offered input on key decisions regarding strategic planning by evaluating program data.

Claims Analyst

GEICO
Woodbury, NY
10.2020 - 01.2022
  • Performed quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Reduced claims processing time by 30% in 3 months, resulting in improved customer satisfaction.
  • Reviewed collection files to determine next steps in collection process.
  • Evaluated coverage determinations, and investigated further to negotiate settlements.
  • Compared data from surveillance footage to data on medical reports.

Technical Project Manager

Paragon Group Holdings
Farmingdale, NY
12.2018 - 09.2020
  • Developed project plans, schedules, and budgets using Microsoft Project, resulting in on-time and within-budget delivery of all projects. Collected and analyzed large volumes of customer data to extract actionable insights.
  • Communicated project status updates to stakeholders and provided timely responses to their inquiries and concerns.
  • Led the transition to a paperless practice by implementing an electronic booking system reducing the cost of labor by 15% and office overhead by 10%.
  • Maintained project budgets, tracked actual expenses against planned expenses, and managed project financials to ensure profitability. Identify key metrics and KPIs relevant to the company's objectives, such as customer satisfaction scores, sentiment trends, and feature usage patterns.
  • Managed project risks and issues, and developed mitigation plans to avoid project delays and cost overruns.
  • Devised a resource management system, decreasing allocation time by 20%. Ensure data integrity and quality by cleaning and preprocessing the collected data, handling missing values, and removing duplicates.

Business Operations Manager

Personal Pool & Spa
Hauppauge, NY
03.2017 - 11.2018
  • Managed team of 24 technicians at multiple locations across Long Island.
  • Developed schedules, purchased and delivered supplies.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Reduced operational expenses by 15% in 6 months.
  • Created emergency action plan and proctored biweekly staff in-service training.
  • Devised, deployed and monitored processes to
    boost long-term business success and increase
    profit levels 6%.

Education

Bachelor of Science - Business Administration, Concentration: Management

SUNY College At Old Westbury
Old Westbury, NY
05.2020

Skills

  • Proficient in Microsoft Office
  • Cross-functional team leadership
  • Project Planning
  • Agile and Waterfall project methodologies
  • Efficient Scheduling/ Time Management
  • Budget management and financial analysis
  • Cloud Computing
  • Product Development
  • Knowledgeable with SQL
  • Tableau Developer
  • Knowledgeable with JIRA and Python systems
  • Data Integration
  • Experience using ServiceNow platform
  • Familiarity with HTML, CSS and Javascript

Certification

Project Management Professional/ PMP from PMI

(2023)

PMP Number: 3396276

Post Graduate Program In Project Management- UMass Amherst Isenberg School Of Management (2023)

Business Analytics - Harvard Business School Online (2020)

Projects

  • Real Estate Development Roof & Siding Installation
  • Responsible for overseeing and coordinating construction development project for private homeowner. This included project set-up, scheduling, purchasing, and vendor interaction. Supervised and trained project team members resulting in a 20% increase in project efficiency. (July 2023)

Volunteer

New Milennia Toastmasters Club - Current member of a leadership development team that encourages effective communication.

Community Giveback at Ebenezer SDA Church - Participated in outreach program to feed the homeless.

Timeline

Program Analyst

SAIC, Federal Aviation Administration
02.2022 - Current

Claims Analyst

GEICO
10.2020 - 01.2022

Technical Project Manager

Paragon Group Holdings
12.2018 - 09.2020

Business Operations Manager

Personal Pool & Spa
03.2017 - 11.2018

Bachelor of Science - Business Administration, Concentration: Management

SUNY College At Old Westbury

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Lamar Boucher, PMP