Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lamar Brunson

1222 E 54th St, Brooklyn,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Driver

Amazon
Queens, New York
09.2024 - Current
  • Adapted to changing routes or schedules as required by the employer.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Maintained accurate logs of vehicle inspections and repair status.

Service Advisor

Bay Ridge Toyota
Brooklyn, NY
10.2023 - 10.2024
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Strengthened customer retention by offering discount options.

Service Advisor

Plaza Hyundai
Brooklyn, NY
09.2023 - 10.2023
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.

Education

High School Diploma -

South Shore High School Campus
Brooklyn, NY
06.2019

John Jay College of Criminal Justice of The City University of New York
New York, NY

Skills

  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Customer Support
  • Responding to Difficult Customers
  • Teamwork
  • Upbeat and Positive Personality
  • Customer Service
  • Dependability
  • Patient
  • Leadership

Timeline

Driver

Amazon
09.2024 - Current

Service Advisor

Bay Ridge Toyota
10.2023 - 10.2024

Service Advisor

Plaza Hyundai
09.2023 - 10.2023

High School Diploma -

South Shore High School Campus

John Jay College of Criminal Justice of The City University of New York

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