Lamar Butler
Rochester,NY
Summary
Driven professional with a robust background in both healthcare and customer service, notably at Concentrix. Excelled in enhancing patient care and streamlining warehouse operations, demonstrating key skills in medication administration and relationship building. Achieved significant improvements in client satisfaction and safety compliance, leveraging expertise in vital signs monitoring and effective communication.
Overview
6
6
years of professional experience
Work History
FC Associate
Amazon Warehouse
Rochester, New York, 14624
02.2024 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Read and analyzed work orders to verify consistency with merchandise information.
- Selected packing materials based on size, quantity and fragility of package contents.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Direct Support Professional
Heritage Christian Services
Rochester, New York , 14609
11.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted disabled clients to support independence and well-being.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Personal Care Aide
All Metro Health Care
Rochester, New York, 14607
06.2021 - 02.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented vitals, behaviors, and medications in client medical records.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Representative
Concentrix
Rochester, New York, 14534
11.2018 - 03.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Education
GED -
Bryant And Stratton College,
Greece New York, 1461205.2013
Skills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Stock replenishment
- Relationship Building
- Behavioral Management
- Care plan assessment
- Disability Support
- Medication Administration
- Light Housekeeping
- Appointment management
- Dementia Care
- Mobility Assistance
- Meal Preparation
- Medication organization
- Emotional Support
- Client documentation
- Vital signs monitoring
- Patient Care
- Case Management
Timeline
FC Associate
Amazon Warehouse
02.2024 - Current
Direct Support Professional
Heritage Christian Services
11.2023 - Current
Personal Care Aide
All Metro Health Care
06.2021 - 02.2023
Customer Service Representative
Concentrix
11.2018 - 03.2021
GED -
Bryant And Stratton College,