Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lamar Butler

Rochester,NY

Summary

Driven professional with a robust background in both healthcare and customer service, notably at Concentrix. Excelled in enhancing patient care and streamlining warehouse operations, demonstrating key skills in medication administration and relationship building. Achieved significant improvements in client satisfaction and safety compliance, leveraging expertise in vital signs monitoring and effective communication.

Overview

6
6
years of professional experience

Work History

FC Associate

Amazon Warehouse
02.2024 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas.
  • Read and analyzed work orders to verify consistency with merchandise information.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.

Direct Support Professional

Heritage Christian Services
11.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Administered medication as directed by physician.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Supervised daily activities and provided assistance to staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Personal Care Aide

All Metro Health Care
06.2021 - 02.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented vitals, behaviors, and medications in client medical records.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Customer Service Representative

Concentrix
11.2018 - 03.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained up-to-date knowledge of product and service changes.

Education

GED -

Bryant And Stratton College,
Greece New York, 14612
05.2013

Skills

  • Warehouse Safety
  • Loading and unloading
  • Order Picking
  • Stock replenishment
  • Relationship Building
  • Behavioral Management
  • Care plan assessment
  • Disability Support
  • Medication Administration
  • Light Housekeeping
  • Appointment management
  • Dementia Care
  • Mobility Assistance
  • Meal Preparation
  • Medication organization
  • Emotional Support
  • Client documentation
  • Vital signs monitoring
  • Patient Care
  • Case Management

Timeline

FC Associate

Amazon Warehouse
02.2024 - Current

Direct Support Professional

Heritage Christian Services
11.2023 - Current

Personal Care Aide

All Metro Health Care
06.2021 - 02.2023

Customer Service Representative

Concentrix
11.2018 - 03.2021

GED -

Bryant And Stratton College,

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Lamar Butler