Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaMar Cherry

Kansas City,MO

Summary

Experienced professional with a proven background in loan processing. Skilled at evaluating financial documents, ensuring compliance, and efficiently managing loan applications. Collaborative team player known for meeting deadlines and delivering results. Demonstrates reliability, adaptability, and keen attention to detail. Possesses strong organizational skills and a customer-focused approach. Experienced in implementing customer retention strategies to drive loyalty and reduce churn. Effective communicator with strong problem-solving abilities. Consistently addresses client concerns proactively to build lasting relationships and foster positive customer experiences.

Overview

11
11
years of professional experience

Work History

Asset Retention Specialist

IPFS
08.2023 - Current
  • Collect return premiums from Agencies and Insureds
  • Process cancellation requests from Account Executives
  • Referred accounts to Legal for determination on uncollectible balances
  • Charge-off accounts once approved by Legal
  • Analyze customer feedback to identify retention trends and develop targeted strategies.
  • Handle escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Develope strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.

Loan Processor

Fountain Mortgage
06.2021 - 08.2023
  • Managed pipeline daily to ensure closings are met as scheduled
  • Submitted completed files to the Underwriter in a timely matter
  • Worked with the Underwriter to clear all outstanding items per the conditional approval
  • Maintained frequent contact with the loan officer and borrower(s) throughout the loan application, underwriting, and closing process
  • Evaluated credit reports and financial documents to assess borrower eligibility.
  • Reviewed loan applications for completeness and adherence to regulatory requirements.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

Ride Share Driver

Uber And Lyft
10.2018 - 06.2021
  • Operated personal vehicle, ensuring timely and safe delivery of goods.
  • Maintained accurate logs of transportation activities and vehicle conditions.
  • Navigated complex routes using GPS technology to optimize delivery efficiency.
  • Adhered to all traffic laws and company policies to uphold safety standards.

Loan Processor

Mortgage Investment Services Corp
02.2016 - 09.2018
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Ordered all necessary verifications and requests any missing documentation from the loan officer and/or borrower
  • Reviewed and monitor all open assigned loan files in a pipeline, maintaining frequent contact with the loan officer and borrower(s) throughout the loan application, underwriting, and closing process.
  • Coordinated communication between clients, underwriters, and real estate agents to streamline processing.

Loan Default Counselor

North American Savings Bank
04.2014 - 02.2016
  • Responsible for the Collection, Loss Mitigation and Foreclosure of Mortgage Loan Accounts
  • Handled Inbound and Outbound calls to borrowers to determine reason for delinquency
  • Counseled borrowers on the importance of keeping their loan in good standing
  • Reviewed financial information submitted by borrowers for Loss Mitigation
  • Provided ongoing support to clients, enhancing their understanding of banking products and services.
  • Developed individualized counseling plans to address client financial needs and challenges.
  • Recommend files to Management for Foreclosure when all options have failed

Education

High school Diploma -

Hyde Park Career Academy
06.1996

Mass Communications Radio/TV Production

Jackson State University
Jackson, MS
05.1999

Skills

  • Encompass
  • Microsoft Office, Adobe
  • Customer feedback analysis
  • Documentation skills
  • Customer relations
  • Customer retention strategies
  • Decision-making
  • Relationship building
  • Microsoft office

Timeline

Asset Retention Specialist

IPFS
08.2023 - Current

Loan Processor

Fountain Mortgage
06.2021 - 08.2023

Ride Share Driver

Uber And Lyft
10.2018 - 06.2021

Loan Processor

Mortgage Investment Services Corp
02.2016 - 09.2018

Loan Default Counselor

North American Savings Bank
04.2014 - 02.2016

Mass Communications Radio/TV Production

Jackson State University

High school Diploma -

Hyde Park Career Academy