Results-oriented professional with a diverse background in customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
17
17
years of professional experience
Work History
Interior Installer
Dassault Falcon
01.2024 - 07.2024
Interpreted aircraft specifications, diagrams and blueprints and compared information to completed work verify quality and assess vehicle integrity.
Enhanced functionality of systems by performing routine maintenance in accordance with manufacturer manuals, completing basic repairs and replacing worn out components.
Adjusted, repaired or replaced parts or assemblies to ensure proper operation.
Followed both verbal and written instructions when setting up and fabricating mechanical assemblies to complete accurate work.
Cultivated vast knowledge of aircraft systems by attending training workshops and implemented expertise in routine work and special projects.
Adhered to strict safety procedures and protocols when operating heavy machinery and tools, protecting both personnel, and equipment.
Dismantled, repaired and reassembled aircraft structural parts and hangar equipment to repair malfunctions and enhance functionality, performance and durability.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Organized and detail-oriented with a strong work ethic.
Stocker
Great Plains Enterprise
08.2022 - 01.2024
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Performed inventory control, such as counting and stocking merchandise.
Greeted customers and directed to requested products.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
Performed inventory control, such as counting, and stocking merchandise.
Answered customer questions and provided detailed product information.
Maintained effective team member communication.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Cook
Nellis Air Force Base Golf Course
04.2022 - 08.2022
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Transitioned between breakfast and lunch service.
Inspected appliances, commercial fryers, and ovens to verify proper working order.
Food Service Worker
Nellis Air Force Base
02.2020 - 04.2022
Maintained clean, trash-free workspaces to maximize productivity and safety.
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sanitized dining ware and kitchen equipment according to health code standards.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Made food according to standard recipes with requested changes for customer satisfaction.
Learned other teammates' work tasks to train as backup.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Cooked batches of food according to standard recipes.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Plated hot meals and salads in aesthetically pleasing arrangements.
Observed customer purchases in line and differentiated between standard portions.
Created appealing food arrangements for party trays and specialized orders.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Laborer
Nellis Air Force Base
11.2007 - 03.2021
Worked alongside team to accomplish work goals according to schedule.
Loaded, unloaded and moved material to and from storage and production areas.
Prepared job sites by removing debris and setting up materials and tools.
Performed general housekeeping and cleaning tasks.
Organized materials, tools and equipment to supply team members.
Maintained and repaired facilities, equipment and tools.
Loaded, unloaded and moved material to and from storage and production areas.
Assisted team members with tasks that require group effort.
Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Notified supervisors of defective equipment or material.
Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
Participated in safety seminars.
Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Worked alongside staff to discuss and implement best practices and exceed team objectives.
Operated forklift to load and unload materials and equipment on trucks.
Education
Associate of Business Administration - Business Administration
Las Vegas College
08.2010
GED -
Adult Education Center
06.1998
Skills
Complex Problem-Solving
Heavy Lifting
Pallet Jack Operation
Cleaning Procedures
Customer Relationships
Money Handling
Hand Truck Operation
Paperwork Completion
Stocking and Replenishing
Verbal and Written Communication
Customer Assistance
Clear Communication
Stocking and replenishing
Product restocking
Hand tool operation
Power Tool Usage
Schematic reading
Preventive Maintenance
Self Motivation
Problem-Solving
Accomplishments
Quarterly Award for general maintenance and events set ups.
Timeline
Interior Installer
Dassault Falcon
01.2024 - 07.2024
Stocker
Great Plains Enterprise
08.2022 - 01.2024
Cook
Nellis Air Force Base Golf Course
04.2022 - 08.2022
Food Service Worker
Nellis Air Force Base
02.2020 - 04.2022
Laborer
Nellis Air Force Base
11.2007 - 03.2021
Associate of Business Administration - Business Administration
Las Vegas College
GED -
Adult Education Center
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