Lamar Donald
Hartwell,GA
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Ingles Markets Inc
02.2019 - Current
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Bookkeeper
Ingles Markets Inc
02.2019 - Current
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reconciled and corrected issues with financial records.
Assistant Hotel Manager
Comfort Suites Hotel
10.2017 - 11.2018
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
- Collaborated with other department heads to develop streamlined processes for interdepartmental communication and cooperation.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Client Service Representative
Anderson County Disability & Special Needs Board
08.2015 - 10.2017
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Assistant Store Manager
Dollar General Store
08.2013 - 08.2015
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Diploma - General Studies
Hart County High School
Hartwell, GA05.1986
Reference
Nicole Pauline
Camryn Donald
Timeline
Customer Service Manager
Ingles Markets Inc
02.2019 - Current
Bookkeeper
Ingles Markets Inc
02.2019 - Current
Assistant Hotel Manager
Comfort Suites Hotel
10.2017 - 11.2018
Client Service Representative
Anderson County Disability & Special Needs Board
08.2015 - 10.2017
Assistant Store Manager
Dollar General Store
08.2013 - 08.2015
Diploma - General Studies
Hart County High School
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