Cerner EMR
LAMAR DORISCA
Clerical Supervisor
Queens,NY
Summary
Dedicated leader seeking to obtain the position of Assistant Administrator in an outpatient healthcare setting. Notable proficiencies include excellent maximization of customer satisfaction and the ability to exceed business objectives with a strategic, organized approach. Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Clerical Supervisor
New York Hotel trades Council Brooklyn Health Center
2 2023 - Current
- Direct supervision of clerical staff
- Managing payroll and ADP for clerical staff and assisting with providers payroll when necessary
- Assist with the implementation of operational policies and procedures to ensure efficient processing of appointment cancellations and rescheduling requests using the EMR system
- Collaborate with other departments to ensure timely provision of healthcare services
- Provide administrative support as needed
- Review of QA reports to assure maximum utilization of company resources
- Provided support with staff orientation training and ongoing in-service
- Ensure adequate staff coverage to effectively address operational needs
- Review and approve PTO requests from clerical staff
- Handle all aspect of initial registration and verification of member eligibility
- Maintain and frequently monitor provider schedule templates
- Adjust and revise templates as needed
- Report on activities of the department on a daily basis
- Taking member complaints and providing solutions
- While providing excellent customer service
- Management of scheduling Queues
- Organize and conduct monthly meetings for clerical staff
- Provide administrative coverage for opening and closing procedures of the health center.
Office Clerk
New York Hotel Trades Council Health Center
12.2014 - 01.2023
- Effectively manage high-volume communication between providers and patients
- Schedule appointments for health care services for members
- Which includes canceling and rescheduling when needed
- Verify member eligibility and complete registration information manually and in the computer
- Maintain enrollment information
- Respond to members' questions about services provided at the center and answer phones
- Protected the privacy of patients by strictly following HIPAA regulations
- Serve as a friendly and helpful first point of contact for those entering and departing the floor
- Organize and deliver medical supplies for the building
- Manage incoming and outgoing shipments of building supplies
- Prepare and send out mail for the building
- Assist in the organization of health fairs.
Education
B.S. Health Care Leadership -
Eastern International College
A.S. Dental Hygiene - undefined
New York City College of Technology
Skills
Confidential data protection
Office supply management
Data recording
Fluent in English & Haitian Creole
Builds and maintains trusting relationships with empathy, sympathy, and flexibility
Promotes and practices a culture of collaboration and trust with members and colleagues
Utilizes effective verbal and written communication strategies with members and colleagues
Improves client satisfaction with consistent communication and feedback
Effective Leadership
Team Management
Document Control
Report Preparation
Meeting Coordination
Customer Service
Team Supervision
Payroll Processing
Administrative Support
Employee Training
Workflow Planning
Task Delegation
Software
Microsoft Office
Languages
English
Native or Bilingual
Haitian Creole
Limited Working
Timeline
Office Clerk
New York Hotel Trades Council Health Center
12.2014 - 01.2023
Clerical Supervisor
New York Hotel trades Council Brooklyn Health Center
2 2023 - Current
B.S. Health Care Leadership -
Eastern International College
A.S. Dental Hygiene - undefined
New York City College of Technology