Efficient professional with 11.5+ years of experience and a proven knowledge of conflict resolution, order processing, and customer satisfaction. Aiming to leverage my skills to successfully fill the Work at Home Customer Service Rep role at your company.
Transportation professional with strong track record in logistics and supply chain management. Skilled in route optimization, fleet coordination, and safety compliance. Known for collaborating effectively with teams and ensuring operational efficiency. Adaptable and results-driven, consistently meeting evolving demands in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Transportation Specialist
HYUNDAI MOBIS PARTS AMERICA
05.2011 - 04.2025
Estimating material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.
Conducting staff meetings to relay general information or to address specific topics, such as safety.
Planning work schedules and assigning duties to maintain adequate staff for the effective performance of activities and response to fluctuating workloads.
Completing production reports communicating team production level to management.
Manage warehouse inventory processes to keep accurate physical inventory count and cycle count of warehouse inventory products.
Lead a crew of 15 members in performing different tasks.
Performed a variety of work in a central warehousing operation; shipped merchandise, received and stored incoming items according to the established system; maintained records and completed paperwork.
Committed to delivering excellent customer service while working in a fast-paced environment.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Operated stand-up reach forklift to retrieve and put-away parts
Performed routine and scheduled maintenance services.
Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
Coordinated schedules and communicated changes to customers.
Developed strong relationships with vendors and clients, resulting in increased business opportunities.
Assisted in the implementation of new software systems for tracking inventory levels and managing fleet operations more efficiently.
Established contingency plans for unforeseen circumstances such as inclement weather or road closures, ensuring minimal disruption to daily operations when faced with challenges outside our control.
Developed standard operating procedures for transportation staff, streamlining workflows and improving operational efficiency.
Monitored key performance indicators to identify areas for improvement in transportation processes, implementing corrective actions as needed.
Trained new employees on company policies and procedures to facilitate smooth onboarding and foster teamwork within the department.
Coordinated closely with warehouse staff to ensure seamless integration between inbound and outbound shipments, minimizing delays in product delivery.
Participated in regional meetings and conferences related to logistics and transportation, networking with professionals to exchange ideas that could benefit our organization''s overall operational efficiency.
Implemented cost control measures for transportation operations, reducing overall expenses without compromising service quality.
Conducted regular performance reviews of transportation staff, setting clear expectations and providing constructive feedback for professional development.
Logistical Coordinator
GEORGIA GWINNETT COLLEGE
09.2007 - 05.2013
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
Ensure carrier compliance with company policies or procedures for product transit or delivery.
Train shipping department personnel in roles or responsibilities regarding global shipping strategies.
Implement specific customer requirements, such as internal reporting or customized transportation metrics.
Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
Recommend optimal transportation modes, routing, equipment, or frequency.
Operated Sit down propane and Stand up reach clamp forklift for handling equipment.
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Managed vendor relationships to secure best quality of services and products for organizational needs.
Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
Overhead Crane Operator
RYERSON
07.2005 - 09.2007
Operated a crane to move material.
Operated forklift to move material as needed.
Pulling and staging feed stock for production.
Used measuring tools.
Provided on-the-job training to newly hired workers and team members.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
Consistently met daily production goals through effective time management skills while also focusing on safety precautions.
Assisted in training new crane operators, sharing expertise and fostering a culture of safety within the team.
Performed critical lifts requiring expert precision, showcasing exceptional knowledge of weight limitations and balance points for different load types.
Cross-trained in [Area], [Area] and [Area] to help team meet production needs.
Demonstrated strong problem-solving skills during unexpected situations, quickly adapting to changes and making informed decisions under pressure.
Implemented safe rigging techniques when attaching loads to the crane hook, preventing potential hazards caused by improper securing methods.
Maneuvered loads safely to achieve accuracy and stability.
Operated mobile crane and moved materials to various locations to meet job schedule demands.
Controlled cranes from remote control panel for safe and accurate operation.
Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower, and other factors.
Education
No Degree - Computer And Information Systems
DeVry University
1 W Ct Square Ste 600, Decatur, Ga 30030
Skills
Basic Spanish, Patient with handling irate customers, critical thinker, Excellent at problem solving
Poses leadership qualities, Lead a team of 15 employees