Lamar Gates

McDonald's

Atlanta, GA

08.1994 - Current

Directed the operations and logistics of a multi-million dollar business.
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Managed day-to-day operations of a large staff in multiple departments.
Analyzed financial data to make informed decisions on cost savings initiatives.
Coordinated activities between different departments to ensure successful completion of projects.
Created policies and procedures for improved workflow processes.
Provided leadership and guidance to subordinate managers and supervisors.
Maintained budgeting documents for accurate tracking of expenses.
Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Implemented systems for monitoring employee attendance, scheduling, payroll.
Developed training programs for new employees as well as existing staff members.
Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Oversaw the implementation of new technology solutions designed to streamline processes.
Monitored inventory levels to ensure adequate stock was available at all times.
Facilitated meetings with key stakeholders to discuss progress towards objectives.