Hi, I’m
LAMAR LEWIS
Houston,Texas
Summary
Dedicated IT professional, well-versed in developing creative solutions for diverse business problems and objectives. Tactical and decisive leader with self-directed and analytical mindset. Known for quickly and effectively defining IT operational obstacles and designing cost-effective solutions.
Overview
14
years of professional experience
5
Certification
Work History
AuxisPlantation, United States (Remote)
Senior Desktop Engineer
06.2021 - Current
Job overview
- Maintain inventory of installed desktop hardware and software components to keep records accurate and updated
- Remove malware, ransomware and other threats from computer client or servers
- Identify scope of problem and provide operational and technical assistance to remedy, manually or via scripting
- Maintain support policies and methods of support delivery to provide technically accurate solutions to users
- OS/3rd Application patching to eliminate security risks and protect data via MEM (Intune) or SCCM
- Provided Desktop support to 1000+ users in 24/7 uptime environment, often working double shifts to accommodate time zones
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality
- Served as subject matter expert on proposed technology purchases.
- Provisioned new software and hardware for use, following established security policies
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices
- Implementation of Microsoft 365 & Office 365 services for multiple clients in cloud-only and hybrid AD environments supporting Windows 10/11, Mac OS, iOS and Android devices
Global ResponseMargate (Hybrid), FL
Junior Systems Administrator
07.2017 - 06.2021
Job overview
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions
- SCCM administration, including application deployment OS deployments and updates, Windows service, AD queries, compliance, Microsoft 365 migration and more
- Answer user inquiries regarding computer software or hardware operation to resolve problems in PCI compliant enterprise environment
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Develop training materials and procedures, or train end-users proper use of hardware or software
- Directed IT services, counseled executives and collaborated with senior management on strategic planning
- Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
TeleNetwork LtdAustin (Remote), FL
T2 Technical Support Representative
10.2012 - 07.2017
Job overview
- Collaborated with supervisors to escalate and address customer inquiries or network technical issues
- Responded to support requests from end users or L1 agents
- Evaluated user escalated issues
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Education
Full Sail UniversityWinter Park, FL
Associate of Science from Audio Engineering
07.2012
University Overview
GPA: 3.68
Southwest Florida CollegeFort Myers, FL
Coursework Towards Bachelor of Applied Science from Network Administration and Database
01.2010
University Overview
GPA: 3.9
Skills
- Hardware/Software Configuration and Compliance
- Infrastructure development
- Project lifecycle management
- Technical Analysis
- Written Communication
- Workstation/Server Patching
- Security planning
- Scripting
Certification
- Microsoft 365 Certified: Enterprise Administrator Expert
- CompTIA: Security+, Network+, A+
Timeline
Senior Desktop Engineer
Auxis
06.2021 - Current
Junior Systems Administrator
Global Response
07.2017 - 06.2021
T2 Technical Support Representative
TeleNetwork Ltd
10.2012 - 07.2017
Full Sail University
Associate of Science from Audio Engineering
Southwest Florida College
Coursework Towards Bachelor of Applied Science from Network Administration and Database