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Having a total ICT experience of more than 20 years in OSS/BSS solution/product support, deployment, verification, and leading a team. Currently working as a Service Delivery Line Manager with Operational Responsibility of Global Support Delivery Manager MEMA Market in Ericsson BOS Global Support. Current responsibilities encompass subject matter expertise in people management and operational oversight for Ericsson BSS portfolio, delivering products and solutions to global customers. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Rajat Rao (Raj) is an experienced IT professional with 20 years of experience in IT service management, service delivery, banking sales, customer services, field sales, IBM hardware and software technology, and international business. In the last 10 years, his focus has been on providing leadership across server environments, Windows/VMware, database, Netcool, Unix, storage, network & telecom, IBM MSS security firewalls, SQL, cluster, Unix/Linux, middleware, backup and recovery, and storage solutions.

Rajat has expertise in account management, distributed management, patching as a service, Ansible automation, IT service management, journey to cloud, ITIL, customer services, client relationship, sales, and advising on IBM Power Systems. He is skilled in analyzing microcode for Power Systems, coaching techniques in learning environment, customer satisfaction skills, HMC, microcode updates for Power Systems, problem-solving techniques, system fixes, change leadership capability development, developing relationships with client IT, developing solutions for technical problems, leading individuals and teams, maintaining IBM System p HMC & LPAR, managing client engagement, managing problem resolution escalation process, managing project change, performing problem management, performing project tracking/reporting/delivery process, performing remote technical support role, performing technical team leader role, performing technical team leader-problem management, plan physical installation, plan projects, support HMC, support HMC AIX, support IBM Power Systems Clustering System p, support IBM Power Systems communications, support IBM Power Systems internal disk, support IBM Power Systems internal tape, support LPAR/HMC/VIOS on OS/400.

Rajat completed over 1000 courses in IBM and is a Kyndryl Way champion gold learner. He is certified in ITIL, Agile, cloud, automation, and AIX versus Linux commands for pSeries ITS service and support (SEPLX000), Best Practice and Bid Closure (ML-233717), Bid Management for STS (00870039), Bid Manager Development, and Six Sigma Yellow Belt.

Currently, Rajat works as a Delivery Partner Executive in the financial/banking sector for Kyndryl in India. He manages client needs, leads the entire account delivery as per contracts and SLAs, manages cost and GP, manages the compliance posture and MSAC, quality of services, and SLA. He also focuses on driving adoption of Agile and automation to improve quality of services and productivity.

Experienced Operations Executive with a strong background in logistics and last-mile live operations delivery, coupled with proficiency in the real estate industry. Demonstrated success in optimizing supply chain processes, implementing technology-driven solutions, and achieving notable efficiency improvements. A results-driven professional with a proactive and adaptable approach, seeking to contribute operational expertise to a dynamic organization for innovative solutions and continued success

A highly accomplished and results-oriented Service Delivery Manager with 20+ years of experience in driving IT service excellence. ITIL V3, Prince2, AWS Solution Architect, VCP & MCSA certified. Proven ability to develop and implement effective service delivery strategies, optimize processes, and manage complex projects to exceed client expectations. Expertise in leveraging ITIL best practices, cloud computing, and strong leadership skills to ensure seamless service delivery and continuous improvement. Currently associated with TCS India Pvt. Ltd.

Lamar McPherson-Sears

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