Lamar Mood
Summary
Self-taught IT professional with over four years of experience in technical support, system administration, and IT operations. Skilled in managing large-scale device environments, troubleshooting hardware and software issues, and supporting diverse end users. Experienced in deploying systems, maintaining documentation, and responding to technical incidents. I studied CompTIA A+, Network+, and Security+, and I am currently pursuing CySA+ to expand my knowledge in cybersecurity. Known for strong problem-solving, clear communication, and the ability to work independently or as part of a team in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Systems Engineer
Union County Public Schools
Charlotte
09.2024 - Current
- Sole IT support across two campuses, managing thousands of devices weekly.
- Resolved security incidents by isolating and wiping compromised devices.
- Maintain technical documentation, and provide direct support to staff and students.
Technical Support Specialist
WORLD News Group
Asheville
03.2025 - 08.2025
- Provided IT support for software, hardware, and account management.
- Monitored cyber threats with Bitdefender, and configured tools like 1Password and Dropbox.
- Managed user onboarding, inventory, and Jira ticket resolution.
Audio/Visual Technician
Ridgecrest Conference Center
Black Mountain
05.2019 - 03.2024
- Supported live events through A/V setup and real-time troubleshooting.
- Strengthened multitasking and time management in fast-paced environments.
Education
Some College (No Degree) - Music Business
Montreat College
Montreat, NCSkills
- Critical thinking and problem solving
- System and network troubleshooting
- Documentation and technical communication
- Time management and task prioritization
- Adaptable and eager to learn
- Work Well Independently or in Teams
Timeline
Technical Support Specialist
WORLD News Group
03.2025 - 08.2025
Systems Engineer
Union County Public Schools
09.2024 - Current
Audio/Visual Technician
Ridgecrest Conference Center
05.2019 - 03.2024
Some College (No Degree) - Music Business
Montreat College