Lamar Nicholson

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.

• Improved shipping efficiency by optimizing packing procedures and inventory management.
• Enhanced customer satisfaction through timely order processing and accurate shipment tracking.
• Managed shipping schedules for increased delivery accuracy and reduced lead times.
• Ensured regulatory compliance by properly labeling shipments, adhering to safety protocols, and maintaining documentation.
• Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
• Trained new team members on company shipping processes
• Picked orders, scanned products and packed boxes.
• Inspected merchandise and sent damaged pieces for repair before shipment.

• Improved loan application processing by streamlining documentation and verification procedures.
• Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
• Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
• Developed strong relationships with clients, resulting in increased referrals and repeat business.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Assisted customers with completing loan applications and other paperwork.
• Advised clients on mortgage, education and personal loans.

Serves customers by helping them select products.

Greets and receives customers in a welcoming manner.

Assists with inventory, including receiving and stocking merchandise.

Provides outstanding customer service.

Directs customers by escorting them to racks and counters