Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lamar Odom

Oceanside,CA

Summary

Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.

Overview

10
10
years of professional experience

Work History

Stylist Sales Associate

Banana Republic
08.2023 - Current
  • Increased client satisfaction by providing personalized styling advice and product recommendations.
  • Built long-lasting customer relationships through attentive service and consistent followups.
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.

In-Home Expert

AT&T
01.2023 - 08.2023
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Solutions Specialist

Verizon Wireless
02.2019 - 03.2021
  • Resolved customer account and billing problems.
  • Made targeted product and service recommendations based on customer needs.
  • Troubleshot customer devices and diagnosed malfunctions.
  • Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
  • Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
  • Performed updates, installed new components and set up programs.
  • Set up appointments for additional support.
  • Streamlined processes in collaboration with department team members.
  • Supported senior leadership in project completion, issue resolution, budget development and schedule management.

Sales Associate/Assistant Manager

Verizon Victra
01.2016 - 02.2019
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Sales Representative

Sprint Wireless Evolution
06.2014 - 07.2015
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Demonstrated product features to align with customer needs.
  • Created and implemented store displays, promoting sales and growth.

Education

High School Diploma -

Oceanside High School
Oceanside, CA
06.2013

Skills

  • Multitasking and Prioritization
  • Resolving Problems and Incidents
  • Interpersonal Skills
  • Microsoft Windows and Office
  • Organizational Skills
  • Verbal and Written Communication
  • Tracking and Documentation
  • Attention to Detail
  • Collaborative Team Player
  • Technical Troubleshooting
  • Closing Sales
  • Decision-Making
  • Teambuilding

Timeline

Stylist Sales Associate

Banana Republic
08.2023 - Current

In-Home Expert

AT&T
01.2023 - 08.2023

Solutions Specialist

Verizon Wireless
02.2019 - 03.2021

Sales Associate/Assistant Manager

Verizon Victra
01.2016 - 02.2019

Sales Representative

Sprint Wireless Evolution
06.2014 - 07.2015

High School Diploma -

Oceanside High School

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Lamar Odom