Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LAMAR PFEIFFER

Colorado Springs,USA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

14
14
years of professional experience

Work History

Senior Consultant

Intercontinental Exchange (ICE)
01.2025 - Current
  • Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
  • Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to computer equipment capacity and limitations, operating time, and form of desired results.
  • Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
  • Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
  • Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
  • Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.

Escrow Product Consultant III

Black Knight Inc.
03.2021 - 01.2025
  • Provide 1st line MSP support for a wide variety of issues related to system releases, and testing. Ensuring all issues are dealt with promptly or otherwise routed to the correct internal resource.
  • Involved in several consulting projects which use the company’s optimization of MSP, including interest on escrow, escrow projections at loan boarding, letter mapping, PMI, and MIP.
  • Maintained a strong working knowledge of MSP and the systems supported by the clients by keeping current with all documentation and system enhancements.
  • Support in a variety of tests using client data along with system integration readiness and acceptance testing.

MSP System Support Analyst

FirstBank
04.2019 - 03.2021
  • Worked closely with Loan Operation departments to help develop/improve daily functions, procedures, and conversion issues to reduce manual data input allowing information to flow from loan boarding to the Mortgage System Platform.
  • Work with programmers and software developers to test possible updates, improvements, and/or solutions for the business side of the bank and relaying results to upper management.
  • Relay suggestions or needs of new users to Training management.
  • Collaborate with internal business partners and existing resources to develop a solid understanding of our business procedures and operations.
  • Develop solutions and updated business rules for numerous Escrow stamen issues while adhering to strict Federal and State guidelines.
  • Worked closely with Escrow and Mortgage Customer Service departments to help develop and improve daily functions, procedures, and conversion issues to reduce manual data input allowing information to flow from loan boarding to MSP.

Mortgage Lending Business Analyst II

Branch Banking & Trust
08.2017 - 04.2019
  • Support the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management, and operational needs to achieve strategic process improvement objectives.
  • Perform root cause analysis of Audit findings and trends using statistics, modeling, process documentation, and profitability analysis.
  • Determine and recommend the most appropriate response to identified complex problems, associated risk, and trending audit findings, by assessing impact and prioritization.
  • Collaborate with Internal Audit, External Audit, Originations, Servicing, Secondary Marketing, Risk Management Organization, Mortgage Lending Administration, Model Risk Management, and consultants to elicit business needs, gather requirements, and offer solutions.

Research/Remediation Analyst III

Wells Fargo
02.2016 - 08.2017
  • Managed a pipeline of over 250 contested cases while acting as a senior litigator and liaison between Wells Fargo and retained outside counsel.
  • Research filed pleadings to identify root causes for each individual contested case and identify risk factors by examining state-specific laws, potential RESPA violations, investor, and mortgage insurance guidelines to determine the best plan of action including but not limited to settlement options and authority.
  • Acting team leads and creating weekly reports and PowerPoint presentations to aid supporting and upper managers on aged cases with higher risk factors.
  • Advise management from loss mitigation, mediations, property preservation, and outside counsel of my findings based on the aforementioned research to determine the most cost-efficient settlement on each individual case.
  • Participated in depositions, mediations, and trials for Contested Foreclosures.

Bankruptcy Specialist

Wells Fargo
08.2014 - 11.2014
  • Responsible for drafting, reviewing, submitting Amended Proof of Claims to Wells Fargo Bankruptcy Attorneys to be filed with the local court system.
  • Managed a portfolio of loans within the districts of 25 attorney firms in all 50 states.
  • Worked closely with Upper management on Wells Fargo procedure teams to provide feedback and recommendations on process improvements.

Tax Research Analyst

QBE First
02.2011 - 07.2014
  • Managed the tracking and payment of real estate property taxes and liens for mortgage company portfolios.
  • Research tax IDs and parcels associated with each loan to ensure the property and title were lien-free and all parcels are correct and included on the appropriate tax bills.
  • Reviewed work group processes and procedures, aid in the completion and communication of work priorities to colleges, make recommendations as well as participated in the development of workgroup priorities.
  • Assisted in the implementation of tax line set up on all new loans as well as new client implementation procedures.
  • Assisted in the testing of new desktop technology and advised management on improvement opportunities.
  • Lead ISO 9001 audit team and performed weekly audits to ensure 100% compliance.
  • Guided escrow/non-escrow teams to three straight years with zero non-conformities and maintained ISO certification.

Education

Business Administration - Finance

University of North Carolina at Wilmington/Cameron School of Business
Wilmington, NC
01.2002

Certification of Completion - Real Estate

Laney School of Real Estate
Wilmington, NC
01.2002

Skills

  • Skilled in utilizing Microsoft Office tools
  • Proficient in complex Excel data analysis
  • Effective visual communication skills
  • Data access management
  • Experienced with OneNote collaboration tools
  • Experienced in PeopleSoft
  • Skilled in MSP (Mortgage Servicing Platform)
  • Experience with Citrix virtual environments
  • SharePoint administration
  • Fundamental SQL proficiency
  • Black Knight TSO optimization
  • Strategic organizational management
  • Passport application assistance
  • Effective prioritization skills
  • Problem-solving skills
  • Claims management
  • Task Tracker
  • Familiar with Jira workflows
  • Client-focused consulting
  • Comprehensive diagnostics expertise
  • Systems analysis expertise
  • Workflow improvement
  • Business requirements analysis
  • Collaborative mindset
  • Evidence-based decision making
  • Effective leadership abilities
  • Change management
  • Client engagement strategies
  • Analytical data skills
  • Technology integration
  • Business process reengineering
  • Strategic planning
  • Client-focused business development
  • Application integration

Accomplishments

  • Handpicked to provide strategic and professional expertise to the second largest bank in the nation with the aim of improving services and integration of MSP.
  • Earned multiple achievement awards at Wells Fargo.
  • Multiple DRACO awards with Black Knight/ICE.
  • Led ISO 2001 audit team (16 team members), performed weekly audits to ensure 100% ISO compliance.
  • Successfully helped FirstBank with multiple MSP enhancement installments including Task Tracker, EDI functionality, Passport training and Tran functionality.

Timeline

Senior Consultant

Intercontinental Exchange (ICE)
01.2025 - Current

Escrow Product Consultant III

Black Knight Inc.
03.2021 - 01.2025

MSP System Support Analyst

FirstBank
04.2019 - 03.2021

Mortgage Lending Business Analyst II

Branch Banking & Trust
08.2017 - 04.2019

Research/Remediation Analyst III

Wells Fargo
02.2016 - 08.2017

Bankruptcy Specialist

Wells Fargo
08.2014 - 11.2014

Tax Research Analyst

QBE First
02.2011 - 07.2014

Certification of Completion - Real Estate

Laney School of Real Estate

Business Administration - Finance

University of North Carolina at Wilmington/Cameron School of Business

Similar Profiles

CREATE PROFILE
LAMAR PFEIFFER