Lamar Phillips
Richmond,TX
Summary
Professional with 15 years strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
13
13
years of professional experience
Work History
Armed Security Officer
Priority Protection and Investigations
Houston, TX
08.2023 - Current
- Conducted regular patrols to ensure safety and security of premises.
- Monitored surveillance systems to detect suspicious activities and respond effectively.
- Developed incident reports detailing security breaches and resolutions for management review.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Implemented access control measures to restrict unauthorized entry into secure areas.
Armed Security Officer/ PPO Officer
GT Solutions
Houston, TX
01.2018 - 08.2023
- Maintained detailed reports of daily activities, incidents, and irregularities in logs.
- Developed strategies for enhancing security measures based on evolving threats and vulnerabilities.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Trained new security officers on protocols and emergency procedures for effective operations.
- Led cross-departmental initiatives to enhance operational efficiency and reduce costs.
- Developed strategic plans aligning team objectives with organizational goals.
- Mentored junior staff, fostering professional development and skill enhancement.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Loss Prevention Supervisor
Burlington Coat Factory Department Store
Pearland, TX
12.2012 - 10.2018
- Developed training programs for staff on loss prevention techniques and best practices.
- Analyzed incident reports to identify trends and recommend strategic improvements in security measures.
- Coordinated emergency response plans and safety drills to prepare staff for potential security breaches.
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Coordinated closely with external vendors to ensure proper security measures were implemented during special events or promotions at the store location.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Developed strong relationships with local law enforcement agencies to improve communication and cooperation in resolving incidents.
Education
No Degree - Business Administration
Blinn College
Brenham, TX05-2013
High School Diploma -
Madison High School
Houston, TX06-2010
Skills
- Report writing
- Computer skills
- Incident documentation
- De-escalation techniques
- Guest relations
- Time management
- Team building and leadership
- Data entry
- Call center experience
- Complaint handling and resolution
- Administrative support
Timeline
Armed Security Officer
Priority Protection and Investigations
08.2023 - Current
Armed Security Officer/ PPO Officer
GT Solutions
01.2018 - 08.2023
Loss Prevention Supervisor
Burlington Coat Factory Department Store
12.2012 - 10.2018
No Degree - Business Administration
Blinn College
High School Diploma -
Madison High School