Summary
Work History
Education
Skills
Certification
Additional Information
Timeline
BusinessAnalyst
Lamar Simms

Lamar Simms

www.linkedin.com/in/lamar-simms
Oakland,CA

Summary

Experienced, customer-focused SDR with a diverse background in customer service, sales, and operations. Demonstrates excellent communication and problem solving skills, the ability to build rapport quickly, and a strong determination to reach prospects. Seeking a Sales Development Representative role to leverage relationship-building skills and perseverance for achieving success.

Work History

SDR Sales Apprentice

CROP Organization
04.2023 - Current
  • 500+ hours of training in sales strategy, prospecting, objection handling, and effective communication
  • Receiving mentorship and coaching from industry professionals on SDR best practices
  • Learning to navigate sales process from lead qualification to closed deals
  • Generated new leads by leveraging social media platforms and networking opportunities.

Customer Service Ambassador

Five Keys Schools And Programs
02.2023 - 11.2023
  • Served as main contact for 30-50 shelter guests.
  • Built rapport through active listening and empathy to resolve issues effectively.
  • Deescalated tense situations with upset clients, calmly resolving problems.
  • Maintained high levels of professionalism at all times, representing company positively.
  • Participated in team meetings and training sessions to stay current on skills and requirements.
  • Educated shelter guest on company policies and procedures. Provided resources to guests enabling them to maximize value of their stay.

Washroom Technician/Linen Technician/Laundry-Linen Manager

Pia Laundry Vacaville
01.2015 - 07.2019
  • Ensured quality control according to industry standards for 500+ items daily
  • Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
  • Learned importance of attention to detail and meeting exacting standards
  • Trained new technicians on standard operating procedures, ensuring consistency across team.
  • Organized work to meet demanding production goals.

Education

Some College (No Degree) - Business Admin, Social & Behavioral Science

Coastline Community College
Fountain Valley, CA

Some College (No Degree) - Social And Behavioral Science

Solano Community College
Vacaville, CA

Skills

  • Research Lead Generation Pipeline Maintenance Customer Service Objection Handling Cold Email Outreach Customer Relationship Management Team Collaboration Interpersonal Skills Effective Communication Conflict Resolution Detailed Oriented Problem-solving Active Listening Networking Abilities

Certification

  • 1st Aid/CPR- May 2023
  • Inbound Methodology (HubSpot)- Aug 2023
  • ISO 9001 Internal Quality Auditor- May 2019
  • Customer Service Specialist- June 2018
  • Linen/Laundry Manager- Aug 2017
  • Washroom Technician- Feb 2017
  • Business Administration- Dec 2016
  • Linen Technician- Sept 2016
  • Industrial Health and Safety- May 2016

Additional Information

PROJECTS

Utilized outbound sales methodology to research, prospect, and qualify leads resulting in three major partnerships - Defy Ventures, Goodwill Industries, and DocuSign.

Timeline

SDR Sales Apprentice

CROP Organization
04.2023 - Current

Customer Service Ambassador

Five Keys Schools And Programs
02.2023 - 11.2023

Washroom Technician/Linen Technician/Laundry-Linen Manager

Pia Laundry Vacaville
01.2015 - 07.2019

Some College (No Degree) - Business Admin, Social & Behavioral Science

Coastline Community College

Some College (No Degree) - Social And Behavioral Science

Solano Community College
  • 1st Aid/CPR- May 2023
  • Inbound Methodology (HubSpot)- Aug 2023
  • ISO 9001 Internal Quality Auditor- May 2019
  • Customer Service Specialist- June 2018
  • Linen/Laundry Manager- Aug 2017
  • Washroom Technician- Feb 2017
  • Business Administration- Dec 2016
  • Linen Technician- Sept 2016
  • Industrial Health and Safety- May 2016
Lamar Simmswww.linkedin.com/in/lamar-simms