Experienced, customer-focused SDR with a diverse background in customer service, sales, and operations. Demonstrates excellent communication and problem solving skills, the ability to build rapport quickly, and a strong determination to reach prospects. Seeking a Sales Development Representative role to leverage relationship-building skills and perseverance for achieving success.
Work History
SDR Sales Apprentice
CROP Organization
04.2023 - Current
500+ hours of training in sales strategy, prospecting, objection handling, and effective communication
Receiving mentorship and coaching from industry professionals on SDR best practices
Learning to navigate sales process from lead qualification to closed deals
Generated new leads by leveraging social media platforms and networking opportunities.
Customer Service Ambassador
Five Keys Schools And Programs
02.2023 - 11.2023
Served as main contact for 30-50 shelter guests.
Built rapport through active listening and empathy to resolve issues effectively.
Deescalated tense situations with upset clients, calmly resolving problems.
Maintained high levels of professionalism at all times, representing company positively.
Participated in team meetings and training sessions to stay current on skills and requirements.
Educated shelter guest on company policies and procedures. Provided resources to guests enabling them to maximize value of their stay.
Ensured quality control according to industry standards for 500+ items daily
Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
Learned importance of attention to detail and meeting exacting standards
Trained new technicians on standard operating procedures, ensuring consistency across team.
Organized work to meet demanding production goals.
Education
Some College (No Degree) - Business Admin, Social & Behavioral Science
Coastline Community College
Fountain Valley, CA
Some College (No Degree) - Social And Behavioral Science
Solano Community College
Vacaville, CA
Skills
Research Lead Generation Pipeline Maintenance Customer Service Objection Handling Cold Email Outreach Customer Relationship Management Team Collaboration Interpersonal Skills Effective Communication Conflict Resolution Detailed Oriented Problem-solving Active Listening Networking Abilities
Certification
1st Aid/CPR- May 2023
Inbound Methodology (HubSpot)- Aug 2023
ISO 9001 Internal Quality Auditor- May 2019
Customer Service Specialist- June 2018
Linen/Laundry Manager- Aug 2017
Washroom Technician- Feb 2017
Business Administration- Dec 2016
Linen Technician- Sept 2016
Industrial Health and Safety- May 2016
Additional Information
PROJECTS
Utilized outbound sales methodology to research, prospect, and qualify leads resulting in three major partnerships - Defy Ventures, Goodwill Industries, and DocuSign.