Lamar Smith
Summary
Dynamic team leader with a proven track record at Wendy's, excelling in team motivation and conflict resolution. Leveraged strong problem-solving skills to enhance team performance through targeted coaching and constructive feedback. Committed to fostering an inclusive culture while ensuring high-quality service and operational excellence.
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Overview
2026
2026
years of professional experience
Work History
Inside Sells Center Rep
Upmc
2025 - 12.2025
- Analyzed feedback data to develop action plans that enhanced overall patient experience.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Trained new staff on organizational policies and customer service best practices.
Team Leader
Wendy's Fast Food
05.2022 - 07.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Trainer
Dicks Sporting Goods
12.2022 - 01.2025
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
Front End Associate
Old Navy, Gap
04.2024 - 11.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Woodland Hills High School
Pittsburgh, PASkills
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Teamwork and collaboration
Timeline
Front End Associate
Old Navy, Gap
04.2024 - 11.2024
Team Trainer
Dicks Sporting Goods
12.2022 - 01.2025
Team Leader
Wendy's Fast Food
05.2022 - 07.2025
High School Diploma -
Woodland Hills High School
Inside Sells Center Rep
Upmc
2025 - 12.2025