Lamar Smith
Pittsburgh,PA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
UPMC Health Plan
Pittsburgh
10.2025 - 01.2026
- Assisted patients with inquiries regarding health plan benefits and coverage options.
- Processed claims and maintained accurate records in the client management system.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Educated clients on preventive healthcare services and wellness programs offered by UPMC Health Plan.
- Provided training support for new representatives, sharing best practices and operational workflows.
Team Lead
Wendy’s
Pittsburgh, PA
05.2022 - 07.2025
- Collaborated with team members to streamline service processes during peak hours, enhancing workflow efficiency.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Prepared food items according to safety and quality standards, maintaining cleanliness in work area.
Team Trainer
Dicks Sporing Goods
Bethel Park, PA
10.2023 - 01.2024
- Developed training materials to enhance team knowledge and efficiency.
- Facilitated onboarding sessions for new team members, ensuring smooth integration.
- Assisted in evaluating training effectiveness through feedback and assessments.
- Collaborated with management to identify training needs and gaps in skills.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to achieve daily sales goals and improve customer service practices.
Education
High School Diploma -
Woodland Hills High School
Pittsburgh, PA06.2025
Skills
Graduated with 40
Perfect attendance
Accomplishments
Graduated with a 4.0
Timeline
Customer Service Representative
UPMC Health Plan
10.2025 - 01.2026
Team Trainer
Dicks Sporing Goods
10.2023 - 01.2024
Team Lead
Wendy’s
05.2022 - 07.2025
High School Diploma -
Woodland Hills High School