Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lamar Stephenson

Riverside

Summary

Dynamic Shift Lead Manager with a proven track record at Pizza Hut, enhancing customer satisfaction and streamlining operations. Excelled in team motivation and policy enforcement, significantly reducing wastage while maintaining high safety standards. Skilled in handling customer complaints and interpersonal communication, consistently adding value to customer interactions and improving brand reputation.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Pizza Hut
03.2022 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.

Education

Bachelor of Science - Nursing

Riverside City College
Riverside, CA
03-2028

Skills

  • Team Motivation
  • Workplace safety
  • Cash handling
  • Handling customer complaints
  • Interpersonal skills
  • Quality assurance
  • Decision-making
  • Documentation and reporting
  • Equipment troubleshooting
  • Policy enforcement

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Shift Lead Manager

Pizza Hut
03.2022 - Current

Bachelor of Science - Nursing

Riverside City College

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Lamar Stephenson