Lamar Stiner
Lafayette,Louisiana
Summary
**CompTIA and Microsoft trained IT professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success and customer satisfaction
**Accommodating Inventory Auditor recognized for accuracy in inventory auditing process at various store locations. Works flexible schedule and frequently travel. Dedicated to ensuring customer satisfaction through accuracy and efficiency. Over [5] years of experience performing physical inventory count for retail customers.
**Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
** Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
**Resourceful Auditor with 3 years of comprehensive experience preparing and examining financial records. Well-versed in initiating and implementing auditing systems and evaluating internal controls of accounting functions. Tech-savvy critical thinker committed to quickly identifying and resolving issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inventory Auditor
WIS International Inventory Service
Lafayette, Louisiana
02.2024 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Senture LLC
London, KY
07.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assistant Store Manager
Dollar General Store
Broussard, Louisiana
05.2020 - 05.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
GBA Tax Expert (Remote)
Omni Interactions
Denver, CO
01.2016 - 10.2019
- Delivered high levels of customer service satisfaction by promptly and effectively resolving problems
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Call Center Representative
AT&T
Lafayette, Louisiana
03.2010 - 03.2016
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Master of Science -
MyComputerCareer.com / TechSkills
Arlington, TX04-2024
Associate of Science - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LA05-2006
High School Diploma -
Lafayette High School
Lafayette, LA05-2002
Skills
- Entry level IT professional pursuing CompTIA, Linux and Microsoft Technology certifications
- Desires to use hands to resolve technical issues with computer/laptop maintenance service, repair, and upgrades
- Ability to troubleshoot and perform various installations for LAN and WAN networks
- Knowledge of Windows 7, Active Directory, and other Operating Systems Strong team member who can also work independently
- PC Hardware& OS Systems
- Ethernet
- Network & Design
- OSI Model
- LAN / WAN
- TCP / IP
- Routers & Switches
- Internetworking
- Telecommunications
- Accuracy and Precision
- Special audit assignments
- Inventory auditing background
- Inbound and Outbound Calling
- Data Entry
- Customer Service
- Loss Prevention
- Staff Management
- Hiring and Training
- Store Opening and Closing
- Computer Skills
- Clerical Support
- Team Management
Affiliations
- Supervised team of 17 staff members
- Achieved results through effectivity helping with customer service
- Documented and resolve negative situation which led to passive results.
- Resolved product issue thorough consumer testing.
- Database and Maintenance-Assisted in the managing of the company database and verified, edit and modified members information
Languages
English
Professional
Spanish
Limited
Certification
- CPDW-Certified Professional in Distribution & Warehousing
- Certified forklift Operations
- Customer Service High certifications in training 4 years+
- Licensed Inventory Specialist
- 6 (IT)Information Technology Certifications
- Enabling Security for Virtual machines
- Sales manager Certifications
- Information Technology Certification
- CM-Certified Manager Certification
Accomplishments
- Customer Service Achievement Award
- Most Active Student Award
- Customer Service Achievement Award
- Data Entry Software Award
- Communications Server Software
- Team Leadership Award
- Machine Testing
- Outstanding Speaking Award
Core Competencies
· Knowledge of TCP/IP along with local area and wide area networks (LAN, WAN) internally
· Hands on experience in configuring networkable operating systems
· Experienced with installing and configuring services of Device Configurations
· Skilled in installing, maintaining, and managing desktop/client and server operating systems
· Knowledge of Basic and Advanced device security, device mobility, and cloud services
· Exposure in installing operating systems and softwares
· Familiar with multiple operating systems including Windows 7 and Windows 10
· Utilized tools: Command line, Ping, Tracert, Personal Firewall, Networking Settings & Control Panel
- · Installation and configuration of computer hardware, software, systems, networks, printers and scanners
- · Ability to stick to deadlines, prioritize and display problem-solving skills
- · Virus and malware mitigation, cleaning infested computers and implementation of Encryptions
- · Cloud Platform Support to include: Microsoft Intune, Azure, Office 365 and Google Cloud Applications
- · Implementation of wireless networks, and various topologies
References
References available upon request.
Timeline
Inventory Auditor
WIS International Inventory Service
02.2024 - 03.2024
Customer Service Representative
Senture LLC
07.2022 - 01.2024
Assistant Store Manager
Dollar General Store
05.2020 - 05.2023
GBA Tax Expert (Remote)
Omni Interactions
01.2016 - 10.2019
Call Center Representative
AT&T
03.2010 - 03.2016
Master of Science -
MyComputerCareer.com / TechSkills
Associate of Science - Business Administration And Management
University of Louisiana At Lafayette
High School Diploma -
Lafayette High School