Lamar Swain
Birmingham,AL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Tech industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounts Payable Assistant
Monumental Contracting Services
Birmingham, AL
12.2023 - Current
- Ensured all required supporting documentation is attached before processing payments.
- Maintained organized filing systems for both paper and electronic documents.
- Processed vendor invoices in a timely manner.
- Provided assistance with special projects as requested by management team.
- Participated in special projects as requested by management team members.
- Reviewed aging reports regularly to ensure timely payments are made.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Prepared financial statements and expense documents for management teams.
- Worked closely with department personnel to produce accurate and timely bills.
- Prepared and updated vendor files, tax documents and insurance information.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Handled high-volume invoice processing with minimal supervision.
Apple Specialist
ActionLink
Birmingham, AL
05.2023 - Current
- Assisted customers with setup and installation of Apple products.
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBook, and iMacs.
- Resolved customer inquiries regarding product features and functionality.
- Demonstrated how to use the full range of features available on Apple products.
- Educated customers on the proper use of their Apple products in order to maximize usage potential.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Configured personal settings for each customer's device based on individual needs.
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
Cashier
Chipotle Mexican Grill
Hoover, AL
01.2020 - Current
- Fast past cashier normally working for 6+'hours non stop
- Consistent on the register as well as stocking and keeping lobby clean
Repair Specialist
Fixit4cheap
Birmingham, AL
05.2017 - Current
- I fix iPhones around the metro area of Birmingham, providing all my customers with great quality services
- The quickest installation around with an average of 15 minutes spent per repair
- Impeccable customer service regarding handle product and returning Homegrown businesses started at the age of 17.
Fire Arms Support
Academy Sports Outdoors
Hoover, AL
01.2021 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
Associate of Science - Accounting And Business Management
T.A. Lawson State Community College
Birmingham, AL08.2024
High school or equivalent in Computer engineering -
Vestavia Hills High School
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Customer Service
- Sales
- Painting
- Maintenance
- Food Service
- Fast Food
- Food Preparation
- Promotional Support
- Call Documentation
- Direct Sales
- Account Management
- Quality Control
- Translation and Interpretation Services
- Retail Marketing
- Microsoft Office Expertise
- MS Office
- Sales Transactions
- Strong Analytical and Problem Solving Skills
- Product and Service Knowledge
- Inbound Call Management
- Project Management Abilities
- Computer Skills
- Conflict Mediation
- Multi-Line Phone Systems
- Product Recommendations
- Relationship Building
- Sales Expertise
- Data Evaluation
- Inbound and Outbound Calling
- Database Management
- Work Prioritization
- Order and Refund Processing
- Transaction Processing
- LiveChat Messaging
- Customer Service Excellence
Certification
Microsoft Office Specialist, 12/01/15, Present, At Vestavia Hills High School I had taken Career Prep, which certified me in Office Suite 2013.
OSHA 10 Compliance Card
Accounting Short Certificate ( Lawson State Community College)
Accounting Long Certificate ( Lawaso State Community College).
Groups
Science Olympiad Shock Value Region Champion, 04/01/14 1st Degree Black Belt Taekwondo, 12/01/10
References
References available upon request.
Timeline
Accounts Payable Assistant
Monumental Contracting Services
12.2023 - Current
Apple Specialist
ActionLink
05.2023 - Current
Fire Arms Support
Academy Sports Outdoors
01.2021 - 07.2023
Cashier
Chipotle Mexican Grill
01.2020 - Current
Repair Specialist
Fixit4cheap
05.2017 - Current
Associate of Science - Accounting And Business Management
T.A. Lawson State Community College
High school or equivalent in Computer engineering -
Vestavia Hills High School
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