Lamar Thrash

• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Conducted training courses and prepared videos for long-term use.
• Implemented new learning strategies depending upon employees' skill levels.
• Managed all exempt employee coaching, training, and performance improvement actions.
• Highly accomplished and results-driven professional with a decade of experience as a Mattress Sales Manager and Regional Trainer. Demonstrated expertise in driving sales, delivering exceptional customer service, and achieving revenue targets. Consistently recognized for outstanding performance, including membership in the Million Dollar Writer Club and top customer service awards. Seeking a challenging leadership role to leverage my skills and experience in maximizing sales and training excellence within the bedding industry.
• Successfully managed a high-performing sales team of three sales associates, contributing to consistent monthly sales growth and exceeding revenue targets by an average of 20%.
• Implemented sales strategies and training programs that led to a remarkable 30% increase in overall store revenue within the first year of tenure.
• Mentored and coached sales staff to enhance their product knowledge, sales techniques, and customer service skills, resulting in improved customer satisfaction scores.
• Cultivated strong relationships with key clients and corporate partners, leading to repeat business and expanded market share in the region.
• Collaborated with marketing teams to develop and execute promotional campaigns, effectively driving foot traffic and enhancing brand visibility.
• Conducted comprehensive training programs for retail partners, educating sales teams on the features and benefits of the product line, resulting in a 5% increase in sales across partner stores.
• Developed and delivered engaging sales training workshops, emphasizing effective sales techniques and strategies to boost individual and team performance.
• Acted as a subject matter expert on product knowledge, competitive analysis, and market trends, providing valuable insights to the sales teams and management.
• Tracked and analyzed training metrics to assess the effectiveness of training initiatives, making data-driven recommendations for continuous improvement.
• Worked closely with product development teams to provide feedback on customer preferences and market demands, contributing to the enhancement of product offerings.

Achievements:

• Inducted into the Million Dollar Writer Club for consistently achieving over $1 million in annual sales for five consecutive years.
• Awarded Top Customer Service accolade three times for maintaining an average customer satisfaction score of 95% or above.
• Recognized as Sales Manager of the Year in 2017 and 2020-2022 for exceptional leadership and achieving record-breaking sales results.
• Received the Regional Trainer Excellence Award for outstanding contributions to the professional development of sales teams.

Skills:

• Sales Leadership
• Team Management and Motivation
• Training and Development
• Customer Relationship Management
• Sales Strategy and Planning
• Market Analysis and Research
• Negotiation and Closing Techniques
• Excellent Communication and Presentation Skills
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

• Conducted regular inspections to enforce compliance with safety and environmental regulations.
• Prepared reports and documentation related to plant operations.
• Adhered to EPA and OSHA regulations.
• Operated equipment such as front-end loaders, forklifts, and slakers regularly.
• Inspected damaged properties and contents to prepare job action plan.
• Cleaned and restored interiors of homes damaged by water, using commercial cleaning equipment such as air scrubbers and dehumidifiers
• Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
• Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
• Completed tear-down of existing structures and prepared for new construction.
• Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
• Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
• Worked safely in disaster environment by adhering to company and quality procedures.
• Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
• Collected payments and discussed results of work with customers.
• Compiled reliable water data by developing and enforcing standardized monitoring, sampling and assessment strategies.
• Identified and characterized specific causes or sources of water pollution.
• IICRC certified in 5 categories including Applied Structural Drying and Water Restoration Technician.
• Worked with insurance adjusters to provide detailed information for claims.