Lamar Towns
Avondale,AZ
Summary
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 15 years of related experience to a challenging new role. Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process. Collaborative and hardworking with a flexible approach and strategic mindset.
Overview
14
14
years of professional experience
Work History
Engagement Manager/Administrator
State of Arizona ADOA-ASET
09.2017 - Current
- Collaborated with over 42 state agencies to improve a variety of processes.
- Led successful projects by overseeing all aspects from initiation to completion, ensuring timely delivery and client satisfaction.
- Served as a trusted advisor to clients, offering insights on market conditions, best practices, and innovative solutions.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Consulted with teams on established best practices and process improvements.
- Streamlined internal processes to improve team efficiency and project delivery timelines.
Director of Operations
Web Media Illustrated
01.2013 - 09.2017
- Engaged with owners about technology needs, best practices, and implementation
- Managed the deployment of 100 workstations, connecting them to the network and installing the network printers and configuring email as well as connecting to all proprietary applications
- Managed the deployment of 25 virtual desktops such as Citrix clients for remote access
- Trained a staff of 7 on how to communicate to the end-user what the issue is and the resolution, making sure workstation was in line with corporate standards.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
IT Solutions Consultant
Gwinnett County School District
09.2010 - 01.2013
- Managed Deployment of countywide network in all middle schools in Gwinnett County, including routers, servers and workstations
- Managed third party vendors
- Developed policies and procedures for maintaining the Information Technology Department
- Successfully engineered the software requirements gathering methodology and process
- Developed a standardized methodology for the IT Team to capture business needs.
Education
Some College (No Degree) - Computer Science
Pellissippi State College
Knoxville, TNSkills
- Operating Systems/Applications Windows, Mac, Linux, MS office, Visio, MS Project ServiceNow, Adobe, Salesforce, Thentia
- Stakeholder Relations
- Business Analysis
- Strategic Thinking
- Best practices optimization
Accomplishments
- Top Trainer/knowledge transfer expert in replicating top talent
- Successful training engagements with an audience of 10,000
Timeline
Engagement Manager/Administrator
State of Arizona ADOA-ASET
09.2017 - Current
Director of Operations
Web Media Illustrated
01.2013 - 09.2017
IT Solutions Consultant
Gwinnett County School District
09.2010 - 01.2013
Some College (No Degree) - Computer Science
Pellissippi State College
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