Experienced with managing claims processes and leading teams to ensure efficient and accurate handling. Utilizes strong analytical skills and attention to detail to identify issues and implement effective solutions. Track record of fostering teamwork and maintaining high standards in claims management.
Work History
Liability Claims Supervisor
2 Years
First Acceptance Insurance Company | 08.2024 - Current
Review claim decisions — Ensure liability determinations, reserves, settlements, and payments are accurate and within company authority.
Training and development — Educate adjusters on liability investigation, negotiation, documentation, coverage, and claims procedures.
Litigation Adjuster
1 Year 2 Months
National General Insurance Company | 06.2023 - 08.2024
Conducted comprehensive interviews of witnesses and claimants to gather critical facts and information for claim assessment.
Identified insurance coverage limitations through detailed examinations of claims documentation and related records, ensuring accurate claim processing.
Collaborated with private investigators and attorneys to prepare evidence, witness statements, and essential documentation for trial preparation.
Participated in negotiations with claimants, attorneys, and other insurers.
Coordinate with defense attorneys on lawsuits, monitor litigation strategy, and control legal expenses.
Bodily Injury Adjuster
4 Years 4 Months
GEICO, Government Employees Insurance | 02.2019 - 06.2023
Managed a large caseload of bodily injury claims from initial report through settlement or litigation.
Negotiated settlements with claimants, attorneys and other involved parties while balancing customer service, claim exposure, and company guidelines.
Conducted comprehensive claims investigations, obtaining statements, preparing detailed reports, researching public records, and interviewing claimants.
Maintained accurate claim documentation, reserves, financial evaluations, and timely diary management in accordance with company procedures and regulatory requirements.
Liability Claims Adjuster
3 Years 1 Month
GEICO, Government Employees Insurance | 01.2016 - 02.2019
Evaluated liability claims to determine coverage and settlement amounts.
Adjusted clear liability claims without coverage issues or injury.
Collaborated with legal teams to resolve complex claim issues effectively.
Issued settlement payments to other involved parties and insurance companies.
Prioritized and managed high-volume workloads while meeting service-level, productivity, and claim resolution targets.
Reviewed police reports, photographs, witness statements, medical documentation, and other evidence to determine claim liability.
Liability Claims Supervisor at Government Employees Insurance Company (GEICO)Liability Claims Supervisor at Government Employees Insurance Company (GEICO)