Lamar Williams
Accokeek,MD
Summary
Competent Service Desk Technician who is well-versed in supporting Windows users with operating system, mobile device, and peripheral equipment problems. Familiar with security standards and usability optimization. Acts autonomously to overcome troubleshooting and repair problems. Recognized for encouraging team building to promote innovating work environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
IT Technical Support Specialist
IntePros Federal
11.2024 - Current
- Resolved Helpdesk requests, escalations, and change requests through effective hardware and software troubleshooting and maintenance.
- Executed PC refreshes, rebuilds, and reassignments while testing new hardware and software to ensure application life management.
- Maintained classified workstations in compliance with information assurance requirements, ensuring systems met business and security standards per client directives.
- Adhered to established operating procedures for consistent task execution.
Access Control Specialist
New Age Protection
01.2023 - 11.2024
- Served as first contact for customers seeking technical assistance via phone or email.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Served as commander’s liaison for information management and technology issues.
- Monitoring Internet use and ensuring proper IT security measures are followed within the unit.
- Create user accounts, reset passwords, enable, and disable accounts.
- Consulted with the user community to resolve technical problems and address queries through telephone or self-service ticket support for computer hardware, software, network, system/application access, and telecommunications.
Security Escort
New Age Systems
05.2020 - 11.2021
- Monitored access points and verified identities of personnel and visitors.
- Ensured safety compliance during escort operations in high-security environments.
- Coordinated with security teams to maintain situational awareness and respond to incidents.
- Trained new staff on operational protocols and emergency response procedures.
- Delivered timely assistance during evacuations or lockdowns, contributing to swift resolutions without further escalation.
- Led team briefings to communicate updates on security policies and operational changes.
Education
High School Diploma -
Thomas Stone
Waldorf, MD05.2019
Skills
- Technical Issues Analysis
- Remote Assistance
- Helpdesk Support
- Windows 11
- Citrix
- System Management
- Azure Active Directory
- Device Configuration
- Operating System Deployment
- Problem Resolution
- Project Organization
- Software installations
- MS Office
- Technical Documents Comprehension
- Network Troubleshooting
- Mobile phones
- Switch boxes
- Remote support
- Hardware Knowledge
- Network configuration
Certification
- CompTIA Security +
Clearance
Top Secret /SCI Clearance
Timeline
IT Technical Support Specialist
IntePros Federal
11.2024 - Current
Access Control Specialist
New Age Protection
01.2023 - 11.2024
Security Escort
New Age Systems
05.2020 - 11.2021
High School Diploma -
Thomas Stone