Lamara Gray
Yonkers
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Technical Support Representative
StarTek
Kingston
10.2023 - 05.2024
- Assisted customers with technical issues via phone and chat support.
- Diagnosed software and hardware problems for troubleshooting solutions.
- Documented customer interactions and technical resolutions in the system.
- Collaborated with team members to resolve complex customer inquiries.
Customer Service Representative
Vxi ja
Kingston
08.2022 - 08.2023
- Assisted customers with inquiries via phone and email.
- Resolved customer complaints and provided solutions promptly.
- Maintained accurate records of customer interactions in the database.
- Educated customers on product features and services available.
- Processed orders and tracked shipments for timely delivery.
Administrative Assistant
Handy Hardware Ltd
Kingston
09.2019 - 07.2022
- Coordinated scheduling and maintained calendars for management staff.
- Assisted in inventory management and order processing for supplies.
- Supported team members by providing administrative assistance as needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Sales Representative
New Budget Supplies Ltd
Kingston
11.2016 - 09.2019
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted market research to identify new sales opportunities and customer needs.
- Delivered product presentations to clients, showcasing features and benefits effectively.
Education
Mona High School
Kingston Skills
- Technical troubleshooting
- Software diagnostics
- Customer interaction
- Documentation management
Timeline
Technical Support Representative
StarTek
10.2023 - 05.2024
Customer Service Representative
Vxi ja
08.2022 - 08.2023
Administrative Assistant
Handy Hardware Ltd
09.2019 - 07.2022
Sales Representative
New Budget Supplies Ltd
11.2016 - 09.2019
Mona High School