LaMarcea Rabb
Fort Eustis,VA
Summary
Proven to enhance customer experiences and efficiency, notably at Lifetouch Photography, I excel in digital photography and team collaboration. Leveraging skills in photo editing and customer engagement, I've significantly contributed to improving service delivery and sales outcomes. My approach consistently drives positive results, blending technical proficiency with exceptional interpersonal abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Photographer
Lifetouch Photography
07.2022 - 02.2024
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
Inbound Call Center Representative
Spectrum
12.2021 - 05.2022
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Crew Team Member
Raising Cane's
08.2021 - 01.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Food and Beverage Team Member
The Park At OWA
12.2018 - 08.2020
- Increased overall efficiency by assisting in the preparation of food items and maintaining proper inventory levels.
- Contributed to higher sales by upselling menu items and promoting daily specials to guests.
- Promoted a positive work environment through clear communication, teamwork, and mutual respect among colleagues.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive guest experiences.
Education
High School Diploma -
Foley High School
1 Pride Place06.2020
Skills
Photo editing
Digital Photography
Performance Metrics
Up-selling techniques
Call decisioning
Call Handling Techniques
Customer Engagement
Cash Handling
Food handling
Sanitation Standards
Cash handling proficiency
Food safety knowledge
Certification
CPR/First Aid
Timeline
Photographer
Lifetouch Photography
07.2022 - 02.2024
Inbound Call Center Representative
Spectrum
12.2021 - 05.2022
Crew Team Member
Raising Cane's
08.2021 - 01.2022
Food and Beverage Team Member
The Park At OWA
12.2018 - 08.2020
High School Diploma -
Foley High School
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