LaMarchae Guidry
Eunice,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Direct Service Worker
Leading Health Care Providers
2022.04 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Customer Service Representative
Lowes Home Improvment
2017.04 - 2019.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Radio Shack Corporation
2013.09 - 2015.03
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted and supported training of new sales associates.
- Maintained accurate records of sales and customer information.
- Tracked and recorded department inventory of products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Church Point High School
Church Point, LANo Degree - Business Administration And Management
Louisiana State University At Eunice
Eunice, LAAssociate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO08.2024
Skills
- Active Listening
- Typing Proficiency
- Professional Telephone Demeanor
- Conflict Resolution
- Sales Expertise
- Word Processing
- Recordkeeping Strengths
- Return and Exchange Processing
Timeline
Direct Service Worker
Leading Health Care Providers
2022.04 - Current
Customer Service Representative
Lowes Home Improvment
2017.04 - 2019.07
Customer Service Representative
Radio Shack Corporation
2013.09 - 2015.03
High School Diploma -
Church Point High School
No Degree - Business Administration And Management
Louisiana State University At Eunice
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
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