Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaMarcia Hardin

Fort Worth,TX

Summary

Compassionate Patient Care Technician diligent about serving patient's medical and personal needs. Focused on delivering high-quality care patient centered care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

3
3
years of professional experience

Work History

CNA

Benbrook Nursing & Rehab
Fort Worth, Texas
11.2024 - 02.2025
  • Promptly answered call lights and assisted residents
  • Assisted residents in ADLs as needed
  • Report change to RN or charge nurse

CNA

Marine Creek Health and Rehabilitation
Fort Worth , Texas
07.2024 - 02.2025
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.

CNA

Legend Oaks Healthcare and Rehabilitation
Fort Worth, Texas
06.2022 - 12.2024
  • Administered medications under supervision of a licensed nurse.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

Patient Care Technician

Texas Health Southwest
Fort Worth , Texas
05.2024 - 10.2024
  • Provided emotional support to patients and their families during difficult times.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.

CNA

Shiftkey
Fort Worth, TX
08.2023 - 05.2024
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.

Customer Service Representative

Bridgecrest Financial
Fort Worth, TX
05.2022 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.

Education

Nursing Assistance

St. Louis Community College
St Louis, MO
07-2008

Associate of Applied Science - Medical Assisting

Sanford Brown College
Hazelwood, MO
05-2007

Associate of Arts - Medical Assisting

Sanford Brown College
Granite City, IL
01-2001

Skills

  • Complex Problem-Solving
  • Toileting assistance
  • Compassionate communication
  • Basic Life Support
  • Compassion and Empathy
  • Feeding Assistance
  • Patient Care
  • Infection control procedures
  • Condition Monitoring
  • Patient Lifting
  • Electronic Charting
  • Monitoring fluids
  • Collecting specimens
  • Direct Patient Care
  • Medical terminology knowledge
  • Patient-focused care
  • Geriatric Care
  • Calm and level-headed under duress
  • Helping with medication

Timeline

CNA

Benbrook Nursing & Rehab
11.2024 - 02.2025

CNA

Marine Creek Health and Rehabilitation
07.2024 - 02.2025

Patient Care Technician

Texas Health Southwest
05.2024 - 10.2024

CNA

Shiftkey
08.2023 - 05.2024

CNA

Legend Oaks Healthcare and Rehabilitation
06.2022 - 12.2024

Customer Service Representative

Bridgecrest Financial
05.2022 - 03.2024

Nursing Assistance

St. Louis Community College

Associate of Applied Science - Medical Assisting

Sanford Brown College

Associate of Arts - Medical Assisting

Sanford Brown College

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