Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lamarck Lee

South Portland,ME

Summary

Dynamic Food and Beverage Manager with extensive experience at Hyatt, excelling in customer service and problem-solving. Proven track record in optimizing inventory and enhancing guest experiences through meticulous attention to detail. Skilled in employee scheduling and beverage making, consistently achieving sales goals while fostering strong customer relationships.

Experienced with managing bar operations and leading teams to provide exceptional customer service. Utilizes effective communication and leadership to ensure smooth daily operations. Track record of implementing innovative solutions to improve efficiency and guest satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant/bar Manager

Pyramid Hotel Group
07.2024 - Current
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Developed productive relationships with vendors to secure competitive pricing on high-quality products.
  • Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.

Bartender

Hilton Hotels Corporation
06.2022 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Food and Beverage Manager

Hyatt
02.2018 - 06.2022
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.

Lead Bartender/ Restaurant Manager

Boughton Hotels
05.2012 - 02.2018
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Education

Windham High School
Windham, ME

Skills

  • Sanitation standards
  • Beverage making
  • Pre-shift walk-through
  • Employee scheduling
  • Menu development
  • Ordering supplies
  • Customer service
  • Problem-solving
  • Customer relationship building

Certification

TIPS certified

Serv Safe certification

Timeline

Restaurant/bar Manager

Pyramid Hotel Group
07.2024 - Current

Bartender

Hilton Hotels Corporation
06.2022 - 06.2024

Food and Beverage Manager

Hyatt
02.2018 - 06.2022

Lead Bartender/ Restaurant Manager

Boughton Hotels
05.2012 - 02.2018

Windham High School

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